GO FLOORING & GO BATHReviews of goflooring.com

Larry was very thorough in explaining everything about getting new carpeting. Took time and answered our questions. Thank you for getting with your boss to get us an awesome quote!!

The saleswoman Rachel Mackey in Northeastern FL, was, professional, knowledgeable and understanding.

Incredible experience. Joe Brackner did a terrific job- professional and knowledgeable. He is a keeper!!!!

So disappointing. I had almost my entire home covered in tile and when it came time to grout they left gaps and didn’t go to the edges of walls. They sent a guy to fix the issue and he simply showed ME how to mic the grout and do it myself. He did a few patches and left when he was supposed to regroup me entire floor. He spent more time telling me how he wasn’t going. To listen to his female boss or follow her instructions. There are too many other companies out there to deal with such abysmal customer service.

I worked exclusively with James Davis. While I wasn’t in love with the pricing, he did an amazing job communicating clearly with me regarding the services and products that I could choose. I would recommend working with him at any company.

Hunter Boles was very professional and knowledgeable about helping us understand LVP flooring. He answered all our questions and we trusted his experience and answers. We definitely liked his informative process of being a part of To Go Flooring!

Very disappointed with Flooring’s customer service and communication. Go Flooring installed LVP in our basement but forgot to install the flooring in the small closet under the stairs. I confirmed with my salesman that the closet was included in the price, and he directed me to submit a customer service ticket. Their website promises that “someone will call you back in 72 hours.” No one did. There is no confirmation email, ticket number, or way to track the request—it simply disappears into a black hole. I contacted my salesman repeatedly and was told someone would call me back. Three days went by with no response. Eventually, a customer service manager called and offered excuses and didn’t have any knowledge of my issue. To make matters worse, I continued receiving calls from Go Flooring trying to schedule a “free consultation” even though my flooring had already been installed. Clearly, communication between departments is lacking. When the installer finally returned to finish the closet, he was an hour late and never bothered to call. What should have been a simple fix turned into weeks of frustration and wasted time. Their welcome email says, “we understand your time is valuable,” but unfortunately, my experience showed the opposite. The flooring may be fine, but the customer service and communication were extremely disappointing.

Melissa Baker was phenomenal and professional. She gave attention to my 4 furries while completing her consultation. We quickly arrived at a very satisfactory arrangement! Great job!!!