GO FLOORING & GO BATHReviews of goflooring.com

Very disappointed with Flooring’s customer service and communication. Go Flooring installed LVP in our basement but forgot to install the flooring in the small closet under the stairs. I confirmed with my salesman that the closet was included in the price, and he directed me to submit a customer service ticket. Their website promises that “someone will call you back in 72 hours.” No one did. There is no confirmation email, ticket number, or way to track the request—it simply disappears into a black hole. I contacted my salesman repeatedly and was told someone would call me back. Three days went by with no response. Eventually, a customer service manager called and offered excuses and didn’t have any knowledge of my issue. To make matters worse, I continued receiving calls from Go Flooring trying to schedule a “free consultation” even though my flooring had already been installed. Clearly, communication between departments is lacking. When the installer finally returned to finish the closet, he was an hour late and never bothered to call. What should have been a simple fix turned into weeks of frustration and wasted time. Their welcome email says, “we understand your time is valuable,” but unfortunately, my experience showed the opposite. The flooring may be fine, but the customer service and communication were extremely disappointing.

I made an appointment with GoFlooring, and when the sales rep (lets call him DG) showed up, I walked with him and stayed in all four (4) rooms as he measured. He then sat at the kitchen island, at which time, I asked him to excuse me for a minute as I had to go to the garage. Upon entering the kitchen, I saw him coming out of my bedroom. As an fyi....I am a woman. He did his calculations and told me a figure of $16,000.00 for 750 sq ft of carpet. I was so shocked because what he did not know was that he was the 6th estimate I had gotten and the previous 5 estimates all came in around $7,500.00 - $8,000.00. When I told him that I had previously gotten 5 estimates so I know what the 'ball park' figure would be, all of a sudden the figure then becomes $7,344.00 which was less than 1/2 of the original estimate. The second issue was that since I had indicated that I wanted a gray carpet, he only brought 2 sample boards all with gray carpet but had specs of white running thru them. I explained to him that I hated the white specs and asked him why the samples he brought all had the gray specs when their website shows otherwise. It was my belief that as per their advertisements, they seem to have an over supply of carpet colors with white specs. So I selected a shade of gray from the pc screen. Ok, we all know that colors on any type of electronic screens are always off, but I showed him what I wished. The next day I got a call from their office to schedule the installation, which I did. However, later during the day, I got another call to schedule the installation at which time I told the office rep that I had already confirmed the scheduling of the installation. The rep went on to say that I had selected a 'tan' color and how beautiful it looked. Upon hearing tan, I halted everything! I spoke to someone in the office who was kind enough to mail me two (2) samples based on our conversation and I selected one (1). The installation was great except for the female who was sweeping the dust after the original carpet and padding were removed. Now, the dust was construction dust!!! In the master bedroom closet there are shelves that are approximately 8-9 feet from the floor, so I left the clothes on those shelves. When I realized all the dust, I had to ask her to stop and provide her with a vacuum cleaner to use instead. Might I also add, the installers also had a vacuum cleaner which I saw upon them using after the carpet installation. In a nutshell, GoFlooring is a good company. However, I suggest that if you are going to use them, please get other estimates as well. This is because the sales rep. (DG) works on commission, and could not explain to me how he got from 16K to 8K. He doesn't provide a detail receipt, but went on a rampage during a call with me how he isn't racist, homophobic etc.... as if someone asked him. However, he did not realize that his rampage confirmed that that is exactly who he is!! Again, do your homework, by getting other estimates prior to selecting anyone for any type of flooring (or any work really) so you will have an idea as to how much the job will cost you. GoFlooring sales rep all work on commission, and will take advantage of you if they see fit. DG saw a woman, and decided to take a chance but he was not aware that he selected the wrong person!!!! He made an ASSumption which back fired because his very first mistake was price gauging and not knowing whom he was speaking to. Besides, my bad interaction with DG, GoFlooring is a good company to purchase flooring from but you MUST do your homework first, and watch out for their sales rep. So if you live anywhere in the Beaufort, Bluffton, Hilton Head, Hardeeville, etc area of South Carolina be careful. My only issue with GoFlooring is their sales reps....... Horrible!!!

the mess that we were left with was unacceptable, leveling compound stuck to the porch and the walkway will need to be removes. When they sanded the leveling compound (which I was charged $100 per bag!!) they did not put up dust barriers and there is dust throughout the house. you can feel the transition of the leveling compound when you walk on the floor, so it was not done well.There were utility blades discarded on the porch and dirty rags, pulled up carpet and debris and a pack of utility blades in the driveway. They charged a premium price for a mediocre job done. They asked to be notified of any issues to make it right, and they responded with a bunch of excuses and no solution. Premium price for mediocre work. I will not use them a 3rd time. If this is the final product for a floor install, I can't imagine a bathroom install. leveling compound on the sidewalk, porch and platter on the baseboards and wall, dirty hand prints all over the furniture and walls, Dust throughout the house, mess left about and they were at the house from 8:30 am until 10:00, stating they could not come back tomorrow because they had another job to do. The transition strips also needed replaced from the first install.

I had my flooring put in July and it’s already bubbling up. The strips at the base board is white for a gray floor. It’s not put down good either. Also the strip between living room and kitchen is cracked. I have been dissatisfied by the 2 guys that put it in. It took 3-4 days when if they had of stayed and worked it could have been a day or two. They would get here at 8:30, then go to lunch at 12:00, come back at 1:00 and leave at 3:00-3:30 for the day.

I can only rate this company a 2. We were initially told the installers are employees of the company - not true. We wanted samples sent to us before installation- never got them. The first attempt at installation the contractors showed up with the wrong floors. It the took many phone calls, samples finally arrived, prices might be changed from the original contract because product might be different and finally another sales person is sent. So after having already made two payments on the previous contract we were back at square one. We chose a product that supposedly was of higher value than the original, was supposedly brand new but we would get it at the same price. So now new contractors show up with the correct materials but this time they don’t know that the laundry room floor needs to be leveled first. We went ahead and let the work be done. Someone instructed the installation of the laundry room step by step remotely. The work was finished satisfactorily. The work was completed satisfactorily. In speaking with the manufacturer looking for the warranty I learned our floors are not a new product and are not an upgrade from our previous selection. It is never a good idea to buy flooring from the home. Get several offers but go to a flooring store to learn exactly what it is you are being sold. We now have different levels from each room. A true flooring expert would have advised against that. Just be careful with in-home sale only.