A. M.
I made an appointment with GoFlooring
I made an appointment with GoFlooring, and when the sales rep (lets call him DG) showed up, I walked with him and stayed in all four (4) rooms as he measured. He then sat at the kitchen island, at which time, I asked him to excuse me for a minute as I had to go to the garage. Upon entering the kitchen, I saw him coming out of my bedroom. As an fyi....I am a woman. He did his calculations and told me a figure of $16,000.00 for 750 sq ft of carpet. I was so shocked because what he did not know was that he was the 6th estimate I had gotten and the previous 5 estimates all came in around $7,500.00 - $8,000.00. When I told him that I had previously gotten 5 estimates so I know what the 'ball park' figure would be, all of a sudden the figure then becomes $7,344.00 which was less than 1/2 of the original estimate. The second issue was that since I had indicated that I wanted a gray carpet, he only brought 2 sample boards all with gray carpet but had specs of white running thru them. I explained to him that I hated the white specs and asked him why the samples he brought all had the gray specs when their website shows otherwise. It was my belief that as per their advertisements, they seem to have an over supply of carpet colors with white specs. So I selected a shade of gray from the pc screen. Ok, we all know that colors on any type of electronic screens are always off, but I showed him what I wished. The next day I got a call from their office to schedule the installation, which I did. However, later during the day, I got another call to schedule the installation at which time I told the office rep that I had already confirmed the scheduling of the installation. The rep went on to say that I had selected a 'tan' color and how beautiful it looked. Upon hearing tan, I halted everything! I spoke to someone in the office who was kind enough to mail me two (2) samples based on our conversation and I selected one (1). The installation was great except for the female who was sweeping the dust after the original carpet and padding were removed. Now, the dust was construction dust!!! In the master bedroom closet there are shelves that are approximately 8-9 feet from the floor, so I left the clothes on those shelves. When I realized all the dust, I had to ask her to stop and provide her with a vacuum cleaner to use instead. Might I also add, the installers also had a vacuum cleaner which I saw upon them using after the carpet installation. In a nutshell, GoFlooring is a good company. However, I suggest that if you are going to use them, please get other estimates as well. This is because the sales rep. (DG) works on commission, and could not explain to me how he got from 16K to 8K. He doesn't provide a detail receipt, but went on a rampage during a call with me how he isn't racist, homophobic etc.... as if someone asked him. However, he did not realize that his rampage confirmed that that is exactly who he is!! Again, do your homework, by getting other estimates prior to selecting anyone for any type of flooring (or any work really) so you will have an idea as to how much the job will cost you. GoFlooring sales rep all work on commission, and will take advantage of you if they see fit. DG saw a woman, and decided to take a chance but he was not aware that he selected the wrong person!!!! He made an ASSumption which back fired because his very first mistake was price gauging and not knowing whom he was speaking to. Besides, my bad interaction with DG, GoFlooring is a good company to purchase flooring from but you MUST do your homework first, and watch out for their sales rep. So if you live anywhere in the Beaufort, Bluffton, Hilton Head, Hardeeville, etc area of South Carolina be careful. My only issue with GoFlooring is their sales reps....... Horrible!!!