Goedeker'sReviews of goedekers.com

The sales people tell a good story then nothing. No product. No return calls. No return emails. Absolutely no customer service. 6 weeks now for an in stock product. Have made 4 calls to them and had one reply which was from someone sitting in their kitchen with dogs barking in the background. Said they would get to the bottom of the issue and call me back within 48 hours. That was a week ago. No call. As much as I hated to I notified BBB, consumer protection, and filed a credit card dispute. Also their trucking company, AM Home Delivery, has canceled three times which tells me the item does not exist or is lost or damaged. Stay away from both of these outfits. I’m taking this as far as necessary to get satisfaction. It’s all principal now!

DISGUSTING COMPANY UNPROFESSIONAL TOOK MONEY OUT OF MY ACCOUNT NO SHIPPING LABEL SENT NO PRODUCT ON HOLD FOR AN HOUR TOOK MY MONEY THEN SAID NO ORDER

This is the most irresponsible company I've ever had! I ordered my dishwasher in May and it said expecting it in a week. It took about a month arrived without providing the services I ordered (installation and taking away old dishwasher). The delivery guy suggested me to reject the order and Goedeker would let another company with those services to deliver it. I called several times and nobody answered the phone no matter how long you waited on line. First email they replied with autoreply saying they will respond within 48 hours then never back to you. every one-two weeks emailed again and again I even didn't get auto-reply. What should I do?

These people should literally be locked up. They are taking money from people and never sending them their orders. They are also not responding to anyone attempts at contacting them for refunds. Read their BBB reviews. They should be shut down! I personally spent $525 on an outdoor tiki bar and what I received was 4 cheap stools. Not the item I ordered and not even close to worth what I paid. Multiple attempts to contact them through email, phone, facebook (basically all of their social media accounts) and no response. So I guess I'm just out $525? This is happening to a ton of people and I wish I would have looked into them before placing my order. Lesson learned. I hope this prevents someone from making the same costly mistake that I did.

I bought an ice machine and have gotten no receipt, no shipping information, no correspondence at all. They charged my visa over $3,000. They NEVER answer the phone. They do not respond to emails or phone messages. STAY AWAY.

I ordered a patio set on June 6. It’s now June 24. Not only have I not received it yet but I can never get through to anyone. I’m on hold each time for up to an hour and a half before giving up. I’ve emailed them FOUR times. No response. I have never seen anything like this before in my life. Beyond frustrated. Wow.

Placed the order March 16th and was told it would leave the warehouse within 2 weeks for a total of three weeks to be delivered. I asked regarding coronavirus issues and they said it should still be on time. I received an email on March 23rd saying I would receive it and seven business days. After 7 business days, I called and they said that email was an error and I should receive it in two to three weeks. It is now been a month later and it hasn't even left the warehouse. Literally nothing! No tracking number no info nothing! After a month you think somebody could put a name and address on a box and at least ship it? Bad Business just trying to keep money and never ship it. Customer service said it may ship by the end of the month! Over six weeks to maybe ship it? MAYBE? What a joke! Won't do business with you again.

Worst company ever. Never shipped my fridge. Took three wqeeks to admit that they don't have it and they're not even sure the manufacturer has it. I told them to cancel the order and they tried to charge me a shipping fee. I asked what that fee is since nothing was ever shipped and they had no answer but refused to credit my money back. I finally called Chase and disputed the charge and, of course, won. DO NOT BUY WITH THIS COMPANY! They are mean, rude, slow, unethical, and scumbags.