Goedeker'sReviews of goedekers.com

Horrible service "" ordered a $1.500 Bosch microwave "" when we received it finally 😢 the contractor came a month later to install it "" when he opened the crate he noticed the Styrofoam was all broke up so when he pulled in out the top was dented and door wasn't shutting: When deliverd I was with the delivery guy and helped him so I know when we unloaded it we did not drop it :( it came that way. Well Goedekers will not do a thing to replace it. Said to contact Bosch "" they won't do anything as well said Goedekers is at fault " so no customer service and the lady we called was rude won't do anything so we're stuck with a none functional microwave sitting in the basement:: people read all the negative reviews:: they show the good ones but when started to read the reviews:: their were alot of negative reviews ": so do your research 😉 wish we would of

We ordered a frigidaire column refrigerator/ freezer in October 2020...still don't have it. They tell me (since February 17th when I received an email saying my order shipped) that it's allocated to me and ready to ship, but can't seem to get it on any of the trucks that deliver twice a week! I call 2-3 times a week to get an update but just get the run around, "promises" or "I'm so sorry, here, I fixed it" but nothing happens!!

After 17 months of waiting for an oven/microwave combination, we decided to finally cancel our order which had been paid in full ( according to them, so we could get the maximum discount). When I called to cancel, after several failed attempts to get through, someone from "Appliance Connection" called. She said we had not yet paid for the item. Having read of shady practices by this company, I had my credit card statement in my hand, that said otherwise. The agent insisted that it was only a pending charge I had had enough. I said I'd call my bank with a fraud complaint. She suddenly said, "I'll be right back." Upon returning, she said, "Oh, my mistake - you have paid in full." She claimed I'd be getting a full refund. We'll see.

Hello,I’m so sorry, I’m editing. If you’ve read the below review I withdraw!!!!! They did expedite my order. However it came opened and damaged!!!! Had I not been home to decline the order I would be on perpetual hold with a company who clearly does not give a crap. This type of lip service is why I rarely order on line. Go to a big box store and let ma and pa fail. They are obviously not concerned about any needs but there own bottom line. [I misspoke from here on down]DO NOT RECOMMEND!!!!!Currently involved in a remodel and had ordered a Kitchen Aid under counter Fridge /Freezer to accentuate the modern style. Of course I ordered it on sale @ the best price I could find. Goedeker's had it in stock ready to ship hundreds less than any supplier. Expected it to ship out ASAP. Unfortunately some time had passed and what seemed like a screaming deal on a holiday sale may never come. I contacted customer service to find out why there was such a delay. CSR Glenda Kennedy assured me that yes, the product was in stock as advertised, however, with the current state of the shipping industry that my order had been delayed. She verified an approximate shipping date and contacted the shipping department to try to expedite for me. Her concern for my situation, and professional demeanor put my worries at ease as an honest explanation usually does. Most definitely recommend.

We ordered a double oven and a dishwasher back in August, 2021. A that time, both items were out of stock everywhere. We assume they were in stock in Goedeker's when we were able to check out both items, and nowhere did it say on their site that the items were backordered. A couple months later, we got an email saying that the dishwasher will not be back in stock until late April 2022, and that the double oven will not be back in stock until a few weeks later (which, has been delayed every single time I check with them. As of now, it has been delayed for almost three months). I have no problem with items being out of stock, but I do have an issue with Goedeker's misleading the consumers, making it seem that the item you want is in stock and can be shipped right away when you place the order, and not informing you the correct status of the item. You will be able to cancel any item that has not been shipped, but I was told that you have to submit a cancellation request, and they will have to review and approve it, which sounds to me like another hurdle you have to go through. *edit* The orders were through my husband's account, which is why my name isn't showing in their system. However, I have personally been involved with checking the status of the order every single time. *updated on February* They have charged us both items and now claimed that dishwasher order was cancelled and double oven is discontinued. We DID NOT cancel anything nor were we notified about the discontinuation of anything. And now we have to reach out to our bank to dispute these transactions. I have reached out to SUNNY the representative but heard nothing (she was very active when there was an issue with our bank and causing them not able to charge us). These people are thieves and fraud, I am seriously consider filing a complaint with the state AG.

GE Cafe Cooktop was ordered and paid for on 2/26/21. Delivery was initially scheduled for July, then August, then October, then November, and now says "delivery unknown". I just checked my account on the Goedeker's portal and they now show "No Orders have been placed with this account."

If I could rate them less than 1 star I would. Worst customer service I have experienced. Read from a scrip, not helpful and non responsive. I have been waiting a year for a refrigerator and though I completely understand the world shortage of components and logistics challenges, I have been told several ship dates that never happen and when the ship date came i would have to contact them for them to give me another ship date which was 2 months later. This happened Every time I contacted them. Then they told me it was available but wouldn't ship for another 2 months. I asked to speak to a manager several times in which they said someone would get in touch with me in 24 to 48hrs and that never happened. They have no answers and do not even pretend to care.

NEVER shop here. After multiple delays, I received a light with cosmetic damages ALL over. Because it took so long to arrive and it was going to be mounted, I hoped that the damages would not be noticeable. I hired an electrician and it turns out the light that was sent to me was defective. Not only did it not work, it blew out my switch and I needed to get my old light reinstalled, plus a new switch. I am out hundreds of dollars and after reaching out to Goedekers customer service more than 5 times - no response. Worst experience I've ever had with a retailer. Absolutely zero integrity, quality control or accountability. They should not be in business and will be reported to the BBB.