Goedeker'sReviews of goedekers.com

We were looking for a new refrigerator and went to Goedeker's. Reese was our sales person. Very knowledgeable. He said delivery wouldn't be a problem - 2 to 3 day's notice. We ordered the refrigerator on a Friday and was told my Reese that he would call us on Monday to arrange delivery. Silence ... haven't heard from Reese since! Called Customer Service. After a big runaround, trying to play phone tag, I was contacted by Tim. He did not resolve our delivery issue and said that Kristin (his supervisor) would call the following day. Silence ... haven't heard from since. Received an email the same day, and it was a refund confirmation??? No explanation. Silence! They have not returned ANY phone calls. Silence. We have never had such a horrible customer service experience. Seems as if once they got their money ... Silence. Need help? Silence. Non-existent customer service. Pathetic! Appliances for new house will definitely NOT be bought at Goedeker's!

Saw good reviews before ordering a Lane recliner from Goedeker's. Ordered OCt. 30 and here it is Dec. 18, 2020....no chair and have had very limit communication from them on this back order. It took a week before I got a call back from a manager in Customer Service. Getting through to CS by phone...."please hold, your hold time is 91 minutes." or 1 minute, or again 65 minutes......nobody picked up in one minute either. Asked to be called back when it was my turn.....forget that, never happened. Got a call from a manager this afternoon (Friday) just to tell me it's back order, we are sorry, warehouse/factory behind in orders....they don;t have parts from China or S. Korea. (Lane Furniture is in NC -I think it's a remote location, not running water, electricity, or phones there). I can understand back order, but poor communication skills and customer support issues are neglected at this furniture store. Lots of lip service....they sure like to cash in on the credit card before the item even ships. Not sure they even have a store in St. Louis area. They hide behind "we are sorry..it's the virus".....they must wear Teflon clothes left over from Clinton. I cancelled order after talking with manager. No clue when the chair would be ready to ship or if it would.. Go elsewhere. I see I am not alone in this poor communication bubble they have created for themselves....see Sean S. review too.......

AVOID AT ALL COST - Cooktop arrived damage. I contacted customer service immediately. They required me to open the damaged packaging and send photos of the damaged cooktop which I did. No response. Several months passed. Each time I called customer service to arrange a return I waited on hold over an hour. Representatives made promises to get back with me but nothing happened. Eventually I filed a dispute with American Express who investigated and found in my favor issuing a full refund. Only then did Goedeker's arrange the return pickup. Without help from Amex I'd be out $1,400 and stuck with a damaged unusable cooktop.

Received my Bosch dishwasher in good condition but missing the power cord. Owners manual says it comes with the power cord. I contacted customer service and they said buy it yourself at a local hardware store. No refund or anything. Worst customer service I have ever had.

This is insane: I’ve been waiting for my order for 4 months and trying to find out its statues for 3.5 months. The customer service is a joke: no response to e-mails for weeks and the hotline is at least a 30 minutes wait with them blaming Covid for everything. The sales person who I put the order in has since left, but the nightmare for me continues. This experience was a mere disaster!!! Avoid at all costs.

I was pleasantly surprised. I was initially advised that my order was out of stock and would be delayed multiple weeks. I asked for someone to advise if they had anything similar in stock. They did call and advised me to look through their site to see if I wanted something else. This is a good idea, but that doesn’t help when I want to know which ones are in stock and available for a quicker delivery. I never picked anything but was pleasantly surprised when my desk was delivered 2 weeks earlier than expected. The product was really nice quality too. I would order here again

I haven't received my appliances. It has been 6 weeks and no sign that they're on the way. I'm told something different every time I call customer service and now I don't believe anything they're telling me. I tried to cancel one of the backordered items and then they couldn't cancel because it had supposedly shipped - I've yet to see the tracking show that it has been picked up though. I would never order from them again or recommend to anyone. I'm incredibly frustrated.

Do NOT Buy from this Scam Company. Horrible Customer Service. Spend a little more to buy somewhere else. They will hold your money and not send out item. We canceled, they confirmed but they still sent the item and told us they will charge us shipping if we try to return. Zero stars. BUYER BEWARE.