Goedeker'sReviews of goedekers.com

I spoke with Santiago Di Santo regarding the timing for delivery of an ice maker. I was able to receive a call back instead of waiting on hold, Santiago was able to answer my questions, and I've had the same positive experience with prior employees as I called about arranging to ship other appliances separately. The only reason I've given 4 stars instead of 5 is because the length of time waiting for items to ship. I realize this is not Appliance Connections fault but still frustrating.

Glenda Kennedy was a pleasure to speak with regarding the issue with our order. Fantastic service!! Thanks Glenda!!!

I've been waiting since June for my refrigerator that I ordered through Goedeker's. Each time I call I have a wonderful interaction with a patient, kind person. I understand they can't control the global supply chain shortages, but they do a great job with their customer service and I really appreciate it.

I received my KitchenAid induction burner/double oven last week. I tried to use the ovens and they wouldn't heat. When I tried the self-clean function, I got and error message that read door open. I contacted Meghan at Goedeker's and she arranged for a warranty repair. The repair technician quickly found the problem - the lower oven door close sensor was broken. Thank you Meghan. I greatly appreciate the rapid help.

We ordered a double oven and a dishwasher back in August, 2021. A that time, both items were out of stock everywhere. We assume they were in stock in Goedeker's when we were able to check out both items, and nowhere did it say on their site that the items were backordered. A couple months later, we got an email saying that the dishwasher will not be back in stock until late April 2022, and that the double oven will not be back in stock until a few weeks later (which, has been delayed every single time I check with them. As of now, it has been delayed for almost three months). I have no problem with items being out of stock, but I do have an issue with Goedeker's misleading the consumers, making it seem that the item you want is in stock and can be shipped right away when you place the order, and not informing you the correct status of the item. You will be able to cancel any item that has not been shipped, but I was told that you have to submit a cancellation request, and they will have to review and approve it, which sounds to me like another hurdle you have to go through. *edit* The orders were through my husband's account, which is why my name isn't showing in their system. However, I have personally been involved with checking the status of the order every single time. *updated on February* They have charged us both items and now claimed that dishwasher order was cancelled and double oven is discontinued. We DID NOT cancel anything nor were we notified about the discontinuation of anything. And now we have to reach out to our bank to dispute these transactions. I have reached out to SUNNY the representative but heard nothing (she was very active when there was an issue with our bank and causing them not able to charge us). These people are thieves and fraud, I am seriously consider filing a complaint with the state AG.

GE Cafe Cooktop was ordered and paid for on 2/26/21. Delivery was initially scheduled for July, then August, then October, then November, and now says "delivery unknown". I just checked my account on the Goedeker's portal and they now show "No Orders have been placed with this account."

If I could rate them less than 1 star I would. Worst customer service I have experienced. Read from a scrip, not helpful and non responsive. I have been waiting a year for a refrigerator and though I completely understand the world shortage of components and logistics challenges, I have been told several ship dates that never happen and when the ship date came i would have to contact them for them to give me another ship date which was 2 months later. This happened Every time I contacted them. Then they told me it was available but wouldn't ship for another 2 months. I asked to speak to a manager several times in which they said someone would get in touch with me in 24 to 48hrs and that never happened. They have no answers and do not even pretend to care.

NEVER shop here. After multiple delays, I received a light with cosmetic damages ALL over. Because it took so long to arrive and it was going to be mounted, I hoped that the damages would not be noticeable. I hired an electrician and it turns out the light that was sent to me was defective. Not only did it not work, it blew out my switch and I needed to get my old light reinstalled, plus a new switch. I am out hundreds of dollars and after reaching out to Goedekers customer service more than 5 times - no response. Worst experience I've ever had with a retailer. Absolutely zero integrity, quality control or accountability. They should not be in business and will be reported to the BBB.