customer
I received this medication today and it was HOT
I received this medication today and the package was extremely hot, inside and outside. I measured the temperature of what was the ice/cooling pack included and ~10 minutes after I retrieved the package from the door it was still at 102F. From the tracking I see there was a shipment delay making for a 4-day trip through very hot Florida and Austin, this in combination with insufficient packaging too keep it cool, means this medication is spoiled and should not be used. Customer support has so far been useless refusing to send a replacement or issue refund. Shipment of prescription medication to Texas is legally bound by Texas Administrative Code (22 TAC) §291.12(b)(3) which states that transient heat fluctuations are strictly capped at a maximum ceiling of 25°C (77°F) for no more than 24 hours. Gobymeds/Absolute Pharmacy keeps insisting on 104F over 4 days being acceptable in an attempt to bypass regulation and put their patients/customers health at risk.
Response from GobyMedsJul 24, 2026
Hello, we do nothing to put our customers' health at risk. Our 503A and 503B pharmacies comply with all FDA regulations and opt for third-party testing to show that their medication is stable at temperatures well over 100° for several days. If you need more information, such as the stability report, we encourage you to reach out to the individual pharmacy.