Very confusing order process. Shipment arrived, with very little instructions on how to inject. Limited follow up from medical professionals. Overall experience not very positive for the price I paid.
Response from GobyMedsOct 15, 2026
Thank you for sharing your feedback. We’re sorry the injection instructions weren’t clear, and we appreciate you helping us improve the experience for future patients.
If you have questions for your provider, you can contact them through Medical Chat in your Patient Portal. For additional guidance, this short video explains subcutaneous injections: https://youtu.be/crX_SMlTpuY?si=DcDrgqsV4DRknI1c
Thank you again for bringing this to our attention.
WL
Wynnd L.
Very expensive and didnt come with all…
Very expensive and didnt come with all the supplies needed
Response from GobyMedsOct 9, 2026
Hi! Thank you for letting us know that you were missing supplies. A member of our team will be contacting you via email shortly to see if we can resolve this issue.
AS
Ashleigh
Not sure yet
Everything came very quickly, but I was giving no instructions on what I should be expecting. I received a single half full vile and no instructions on anything past what was written on it. Thank goodness I have medical background so I knew how to convert it into units to be able to use the syringes. I’m pretty sure I was shorted on medication so that is something. I guess I will have to figure out down the line! This was my first purchase and the process was very easy and I appreciate that, but I don’t appreciate the fact that I’m questioning if I even received enough medication. I live in Hawaii and it’s hard to find companies to ship here and there was no extra cost for that so I’m gonna include that as a plus!
Response from GobyMedsOct 2, 2026
Hey Ashleigh! We will be glad to help you. Please reach out to our customer support through your panel.
CA
Carolyn
The product does not seem to be working…
The product does not seem to be working the same way as expected. The directions said the solution is the same concentration as when I was injecting 43 units. I'm injecting 86 now, and I don't feel any suppression of appetite. I noticed that the supplier seems to have changed- maybe the problem is there. In any case, I don't want to pay for a fake product. It would be good if you got back to me with a replacement prescription or a reasonable explanation.
Response from GobyMedsSep 16, 2026
Hi! We are sorry to hear this. Thanks for letting us know. We will ask a Customer Support team member to look into this ASAP and get in touch with you. Thank you for sharing your feedback. It really means a lot to us!
CU
customer
The shipment arrived not cold
The shipment arrived in a plastic bag not freezer chest, the items inside was room temp not cold. Worried if I should still use it or not.
Response from GobyMedsSep 4, 2026
Hi there, thanks for taking the time to write a review. Your medication is perfectly safe to use. We include an ice pack to keep the medication temperature as stable as long as possible, and not necessarily to keep the meds cold. The temperature studies done by our pharmacies indicate that the medication remains effective even at temperatures above 100+ for multiple days.
FF
F F.
I live in Texas. Meds Delivered Hot!
This is my first purchase with Goby and I'm not feeling it right now compared to my previous provider. Please package better. Ship to information showed Texas. Package arrived Hot, not warm, not cool. The ice pack is completely melted and hot. I cannot check the liquid to see if cloudy or not due to the vile being brown.
Response from GobyMedsAug 23, 2026
Thank you for sharing! We work continuously with our pharmacy partners to make sure processes are as good as they can be, so this is very helpful.
The good news is that, based on stability data, this medication remains effective for up to 4 days at temperatures as high as 104°F, so arriving warm does not compromise it.
The pharmacy includes an information card in each shipment that explains this, since it can happen from time to time. As long as everything inside the package looks intact, you’re good to go.
LF
Liz F.
Dissatisfied with Delivery service and customer service…
Delivery service and customer service fail.
Order was place on 7/18/26, met virtually on Monday 7/20/26. Order was received by Casa Pharm same day and was charged the full amount on 7/18/26. Here we are on 7/28/26 and the order is still in processing. The advertising shows the order to ship in 2-3 business days. Did someone lose track of counting? Contacted Customer Service multiple times, all I get is the AI answers, not true customer service, the sickly sweet responses with zero accountability or resolution to the situation. If I had known the shipping was NOT going to be within this time, I would have made other arrangements so I was not missing doses. So here we are on day 8 since they actually had the order and nothing has shipped. Be prepared for the 2 week wait if you are interested in this company. Hope this helps others with this headache before they commit a large sum of money.
Response from GobyMedsJul 30, 2026
Hey, just wanted to reach out and say that we apologize for any delay in your order. 503A and 503B pharmacies are undergoing some changes, and because of that, processing and shipping times from the pharmacies are behind. We are constantly working with our pharmacies to keep our prices low and have the fastest shipping, but unfortunately, just due to the industry being under constant strain right now, shipping times are just delayed.
To address the customer service delays. We use an AI service to route your customer support ticket to the appropriate person. Typical response time is usually within a few hours but can take up to 24 hours, as we need to look into the pharmacy, confirm your order, and all the other moving pieces in order to provide you with information. It seems like our customer support team was able to talk with you and get your situation resolved. We wish you the best on your weight loss journey with us.
TC
Thessa C.
Order placed and approved on 7/8
Order placed and approved on 7/8; status indicates it is with the pharmacy and still has not shipped. Sent char with customer service over 24 hrs ago for status, still no response.
Response from GobyMedsJul 15, 2026
Hi! Thank you for alerting us. We are looking into this and will ask our team to be in touch ASAP.
