customer
In the end
In the end, I was able to get the correct prescription and it was shipped quickly do I my next injection would not be too delayed. I very much appreciated that, but getting there was difficult. I had at least three different providers trying to assist with no one apparently reading the previous threads to know what was going on with my health issue and request. When it appeared resolved and I approved the script, someone communicated to me that someone would be helping me shortly as if I hadn’t been helped at all. I am not sure how you “assign” cases but this was very disjointed and I lacked confidence that anyone knew what was going on. It wasn’t that complicated or should have taken that long to figure out.
Response from GobyMedsOct 21, 2026
Hi! Thank you for sharing your experience. We aim to have one customer support representative handle each case from start to finish. Occasionally, another team member may step in if the original representative is unavailable or the case needs leadership support. We’re sorry the communication felt disjointed, and we appreciate your feedback about both customer support and provider communications. Your feedback helps us identify opportunities to improve coordination and create a smoother experience for our customers.