GobyMedsReviews of gobymeds.com

Response from GobyMedsOct 9, 2026

Hi! Thank you for letting us know! Letting our Customer Support team know now. Someone will be in touch soon. So sorry for the delay in response.

Response from GobyMedsSep 25, 2026

Thanks for letting us know! We will take a look into this email glitch to make sure we have this fixed moving forward!

Response from GobyMedsSep 16, 2026

Thanks for taking the time to leave a review. In order for us to better understand your situation, can you please reach out to the customer support team on the website or through your patient portal so that we can assist you with this?

Response from GobyMedsSep 16, 2026

Hi! Thank you for sharing! We will make sure our Customer Support team is aware of how your product arrived so that we can continue to improve processes. Temperature-wise, our medications are shelf-stable and maintain potency even after several days at temperatures reaching 104°F. While we include a complimentary ice pack as an added precaution, it is normal for it to arrive melted and does not impact the quality of your order. But we definitely understand your concerns and want to make sure that orders arrive on ice as often as possible. Please let me know if you have any future questions, and we would be happy to help!

Response from GobyMedsSep 14, 2026

Hi! Thank you so much for sharing your concerns. Regarding the temperature - Our medications are shelf-stable and maintain their full potency even after several days at temperatures reaching 104°F. While we include a complimentary ice pack as an added precaution, it is normal for it to arrive melted and does not impact the quality of your order. About the opening issue - I will ask a team member to reach out and clarify what happened and answer any questions you have. Thanks again for letting us know!

Response from GobyMedsSep 5, 2026

Thank you for letting us know! I can see that a member of our customer support team is in the process of resolving this issue. So sorry for the hassle, and thank you for choosing GobyMeds!

Response from GobyMedsSep 4, 2026

Hi there, thanks for taking the time to write a review. Your medication is perfectly safe to use. We include an ice pack to keep the medication temperature as stable as long as possible, and not necessarily to keep the meds cold. The temperature studies done by our pharmacies indicate that the medication remains effective even at temperatures above 100+ for multiple days. If you still have questions, please feel free to reach out to our customer support so we can get this taken care of for you.

Response from GobyMedsSep 2, 2026

Hey there! Thanks for taking the time to leave us a review! We are sorry to hear you had issues with your phone number the first time. This is likely something to do with your carrier, blocked numbers or services, or phone settings. Our customer service team is always here if you need help. We wish you the best on your weight loss journey!