Rhom
They were not at all transparent about…
They were not at all transparent about the no refund policy. I wasted 800 dollars because the order was processed and I was immediately charged but the same day learned from an actual doctor that I can’t be on this medication. It was too late and there was zero option to cancel the order which should have been possible considering it was just sent. This company is a scam. Also I have tried to reach out to the support and got no response and half of the websites links for info on billing etc. said error page. I’m just so upset that I’m losing that amount of money for nothing. Don’t order anything from them, the providers do not do a thorough enough evaluation to make sure it’s right for your individual case and will offer zero help if a change to the order needs to be made.
Response from BIOVERSEAug 12, 2025
Hi Rhomie Stewart, Thank you for bringing your concerns to our attention. I'm genuinely sorry to hear about your experience, and I understand how frustrating this situation must have been for you. Regarding your cancellation request, we did receive it three days after your order was processed. While this was not on the same day you initially discovered you wished to cancel, please know that your feedback is invaluable to us. We are committed to making things right, and we have issued a full refund for your order. A receipt for this refund has been sent to your email address. We truly value your business and your trust. Thank you for your understanding, and we sincerely hope to regain your confidence in the future.



