Maya USA INC. - GOBEKUSAReviews of gobekusa.com

My experience could not have been worse. I ordered a sink in July to be fabricated with an 8 to 14 week lead time. I designed a bathroom entirely around this piece. Fast forward to after the 14 week mark, I reach out and they tell me that they have lost the item. They asked me to wait while they found it, but that turned into another month of almost no contact. They stopped answering my emails and I was forced to file a claim with my credit card company before I ever heard back from them. Then when they reached out, they said they would just cancel the order even though I had asked repeatedly for a replacement because there was still time for my project to receive a replacement within their expedited shipping window. What they should have done is sent a replacement rather than ghost me. I was shocked at the lack of responsiveness and I was really dismayed. I would give this company zero stars if I could, I cannot tell you how disappointed I am.

Material delivered was not as anticipated or advertised. Return process is horrible and still on-going

I ordered some epoxy from a supplier that was bad (it never cured always sticky). I reached out to them about it twice and never heard back so I decided to try the Ultra Clear epoxy and it was the best decision I have made. Product is fantastic and made my BBQ top look beautiful. Thank you

The order was filled very quickly and arrived in excellent condition.

I order Prosaunas Thermo-Spruce 1X4 T&G STP Sauna Wall Wood and all planks was In terrible condition . I paid for premium and got something very poor quality . May be 4 or 5 grate . At least I order most wood I need from different site and can tell what a huge difference , For same price I got excellent lamber from other site

The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently the holes don't line up. I've asked for some resolution but no response yet..Feb 4. OK, here we are in late March. I'm raising my review to a 4 1/2. Of course, the item itself still falls a little short because measurements are out of wack, however, that is not Gobek's fault..their supplier is the problem and they have been unable to get satisfactory response from them. Gobek has been extremely helpful thru this process...professional, empathetic, responsive and willing to go the extra mile to find an answer. They are clearly as frustrated as I am. Today, they agreed to give me a full refund and suggested I keep the items...maybe I'll use 'em as a doorstop. I'd give 'em a 5 for service but still dinged them just a little for not being able to get the supplier to respond more positively. Hope they find a new supplier. Gobek.....a good group.

Great product. Delivered as promised.

Amazing prices, great product, fast shipping and great service.