Go-LabelReviews of go-label.com

Response from Go-LabelJun 15, 2021

Hi Paul- I apologize for all the problems with this printer and the confusion it caused. Someone passed along bad information as the Epson printer has a 1-year warranty. We had Epson investigate and found that it was only the Maintenance Box that needed replacing (as it does occasionally). Since you were still concerned that there were other issues, we are replacing the printer. Epson will check out your old printer and see if there were any other issues. I hope this gets you back into production, but please contact me at [email protected] if there are any more problems. Again, I apologize for the hassle. It should not have happened.

Response from Go-LabelMar 24, 2021

Hi Lance- We sincerely apologize for the issues with your order. I hope you can see the problems we were facing with this order. We received it late in the day and had to scramble when we discovered that our distributor on the East coast didn't have the ribbons you needed. When we finally found the correct ribbon at the West coast distributor, we tried to reach out to you to ask permission to air freight from there as it was more expensive. We can't assume this is what you want and charge you more as that is illegal. I'm so sorry that this disrupted your production. I know that can be costly and hurt your business. But I would recommend that, in the future, make sure you have a reserve of these mission-critical supplies so this does not happen again. Best of luck with your company. And, again, we apologize for not being able to help.

Response from Go-LabelFeb 26, 2021

Hi Charlie- I apologize for the issues with your order. I hope you know we did everything in our power to get it to you, but we were unaware that there was a national backorder on this item. This product is drop-shipped from a distributor who didn't alert us to this fact. Also, the arctic blast that froze most of the country last week totally disrupted shipping with UPS and FedEx, delaying deliveries for days. I would advise that, if this product is mission-critical to your business, that you should order multiples so that you have a backup. Planning ahead will keep catastrophes from happening. We wish you the best for your company.