Go-LabelReviews of go-label.com

Response from Go-LabelJan 5, 2022

Thanks for being a customer, Lee!

Response from Go-LabelJan 5, 2022

We appreciate you being so understanding, Shelby. With the resurgence of Covid and the supply chain back-up, we are having trouble getting reliable information on shipping dates for our customers. As many of our products are drop-shipped, we are usually waiting for a reply from a vendor and can't give you an answer. For your order, when we saw the extended ship date, we started searching for a new vendor who might have some in stock. We try as hard as we can to let our customers know honestly what is happening when they need our products. Your best bet these days is to contact our Live Chat line and check to see what the shipping date would be before you order. This would be recommended for us or any online e-commerce company. We sincerely apologize for your inconvenience.

Response from Go-LabelNov 3, 2021

Hi Joe, I apologize for this miscommunication. We dropped the ball here. Customer service was trying to nail down a delivery date as so many of these Zebra printers are back-ordered and we have been trying to give customers realistic delivery times. The supply chain is a mess as you know and we want to be accurate. That survey was just bad timing. Thank you for sharing your opinion with us and we will do our best to improve our communication.

Response from Go-LabelNov 3, 2021

Thanks Annie! Linda is there to help any way she can.

Response from Go-LabelAug 26, 2021

Derek- With credit card fraud at an all time high, you must understand that there is a degree of Credit Worthiness Research that must be done before we can allow a purchase to be made, especially on large dollar sales going overseas. One of the things that we look at is whether this is being purchased but a certifiable company. We are able to do research on companies and would also be able to verify that you work for said company. We could not find that information about you so we asked for a driver's license to verify your residence. We have been burned for thousands of dollars more than a few times by fake scammers online, so we have to do our due diligence. We apologize for the hassle but you were an individual in Hawaii wanting to buy an expensive item and that hit all our security red flags.

Response from Go-LabelAug 16, 2021

Hi Ralph- I apologize for the delay in your ribbon shipment. We have a large red sentence at the top of the ribbon category page saying shipments might be delayed, but you probably missed that page and entered our site on the specific ribbon. We have since updated our shipping times on all products that are effected. Just for your own knowledge, the ribbon vendor that we get these ribbons from got hacked about two months ago and has not recovered from the trauma. Their entire computer system was wiped out and we have been trying to work with them to get orders out as best we can. We are not told what is shipping and can't get timely updates. If you need these labels in the future, please call and we can check availability for you. Again, our apologies!