Go-LabelReviews of go-label.com

Response from Go-LabelMar 7, 2023

Hi Christian- I'm sorry we disappointed you with the long delivery time. You ordered end-of-day 2-28 and our distributor shipped 3-2. You received it 3-6 since it went UPS Ground over a weekend. I know those Epson printers won't work without the Maintenance Box so we encourage customers to keep a spare on hand. If you do order from us in the future and need it faster, you may want to opt for Next Day shipping. Again, we apologize that it didn't get there sooner.

Response from Go-LabelOct 28, 2020

Hi Matt- We did a little digging on this one and it was a combination of a couple of things. Our apologies for the late shipment. With our staff working remotely because of the virus situation, we sometimes have issues. On your order, it came in late at night so we would have entered it the next morning. Apparently we missed the NDA in shipping and it was sent ground. That was our bad and we sincerely apologize. We rarely send NDA as our stuff (labels) are heavy. We are trying to get our website to generate a shipping info automatically but that is a work in progress. I would like to send you a coupon for your next order if that would help. Watch your email. And again, sorry for the hassle.

Response from Go-LabelMar 22, 2019

We apologize for this order being delayed. There were some issues that we underestimated and have since corrected for the future. But this one is on us. You have been notified that your order will be delivered in a few days and will be totally comped (no charge). We sincerely appreciate your business and hope to be able to work with you in the future!

Response from Go-LabelApr 23, 2018

Hi Robert, I'm sorry to hear you had difficulties checking out on Saturday. Unfortunately one of the fraud protections with our shopping cart software looks for people using two different addresses. We get many fraudulent purchases where people use stolen credit cards and try to have the products delivered to their addresses. Our software looks for this and tries to decide on the authenticity of the purchase. If you ever have issues checking out, please give us a call and we can clear it up. I will be sending you a 10% coupon code for your next order to try and make up for your bad experience. Again, our apologies. The Go-Label Team

Response from Go-LabelJul 6, 2017

Thank you for sharing your feedback. I am sorry your experience was less than satisfactory and we apologize for any delays in getting your order. We work hard to make sure our customers get the products they need in a timely manner at the best prices possible. Unfortunately, sometimes our vendors have delays we are unaware of and it delays shipment. And when orders come in after hours on a Friday like yours, they might not get entered until the following Monday. When we know a product is out of stock, we make sure to indicate that on the web site to alert customers. We did waive the shipping charges for your order so we hope that helps. Again, our apologies for the delayed shipment.