Matt B.
I placed an order late at night.
I placed an order late at night. I thought it would get shipped the next day. And I needed these staples to get product out of my own warehouse to my own customers. But the product didn't ship the next day. Or the next day. It shipped the day after that. And then when it shipped, it appears that it shipped AFTER the next day air cutoff, so even though I paid for overnight shipping it still took 2 days to ship. (I'm assuming a little here, but when your email sasys "next day air" and when I click on the tracking # and it will take 2 days....well it's pretty easy to guess what happened). When I emailed to ask what happened and request a credit for freight I didn't hear a reply back. Suggestions: 1) Put an anticipated ship date on your website that automatically updates. 2) prioritize orders that are next day shipping earlier in the day so they can make the cutoff on time.
Response from Go-LabelOct 28, 2020
Hi Matt- We did a little digging on this one and it was a combination of a couple of things. Our apologies for the late shipment. With our staff working remotely because of the virus situation, we sometimes have issues. On your order, it came in late at night so we would have entered it the next morning. Apparently we missed the NDA in shipping and it was sent ground. That was our bad and we sincerely apologize. We rarely send NDA as our stuff (labels) are heavy. We are trying to get our website to generate a shipping info automatically but that is a work in progress. I would like to send you a coupon for your next order if that would help. Watch your email. And again, sorry for the hassle.