GNCReviews of gnc.com

i was being billed $44.99 x3 and i never wated this in the first place i tryed ghost it gave me gas and i threw it out then i find out the mofo put me on a mothly bs with out telling me this is not cool beware

I’ve visited this location 05848 three times and have consistently had issues with an associate named Jose. He is unprofessional, lacks basic product knowledge, and gives unsolicited advice on items he admits he doesn't understand. After being misled on a pre-workout recommendation and dealing with a rude attitude during my final return, I won’t be seeking assistance from him again. Better training is definitely needed at this branch.

Took full payment, didn’t deliver for 23+ days, gave no updates, no courtesy call. Only after I contacted them, they admitted product not available and refunded on Jan 3. This is not customer service, this is negligence. Don’t trust GNC/Guardian with online orders. Extremely disappointed.

I ordered a product 12/19/25. 4-5 days later I receive an email notification advising the product had been delivered when it had not. I immediately called GNC's customer service, aired my grievances, and was asked to wait an additional 48hrs for the delivery as sometimes, carriers will mark product as delivered when it's actually in route. This made no sense to me, but I complied. 48hrs passed, still no product. I tried calling their customer service a 2nd time and was unsuccessful in getting through after trying 3-4x. I then activated their chat line and chatted with someone named Wilfredo. He said they needed to investigate the matter since the product was marked as delivered. After telling Wilfredo the product was NOT delivered several times, he disconnected our chat. I then circled around to the BBB to lodge a complaint. 24hrs later I get an email from GNC stating the item had been reshipped. However, 5 minutes post receipt of that email, GNC sends another one stating the item was out of stock and the order is cancelled. No discussion about a refund. I again tried calling GNC, can't through again so I opted to activate their chat line. Spoke with a JoAnn 12/29/25 who apologized and assured me a refund within 1-5 business days. It's been 5 business days, still no refund. I tried calling GNC and still could not get through. Dead air each time I tried. By this time, my thought is that GNC blocked my calls. I had my sister call on a 3 way line and coincidentally, got through. I spoke with an Angela and she apologized as she had no record of my prior chat with JoAnn but assured me the refund will be given in 1-5 business days. That call was the morning of 1/3/26. I am beyond drained. GNC essentially advertised a product for sale on their website that they knew wasn't in stock to make illegal profits. I will never do business with this company again.

If I could give negative stars I would! Customer service FAILED miserably. 3 weeks to receive part of my order that I had to call and complain about not having. In the end I will not be receiving the rest of my order because I was told the system would not allow it…. IT IS IN STOCK! Do yourself a favor don’t pay for pro access and don’t order online, they can’t do their part!

Gnc in odessa tx in the music city mall has changed my life it's a great place the employee are very friendly and helpful. I love the lean shakes fish oils and vitamins.they have greats deals.

Started using GNC creatine from last one month and I have seen changes in my strength and physique.everyone should try at once

I went to purchase selenium at the store located at 7309 East Independence Blvd in Independence Square. I read the ingredients and noticed silicon dioxide and went right back in expecting a full refund. I did not even leave the parking lot returning less than four minutes after purchase. The manager Adam hands me a ten dollar bill. The RECORDED TRANSACTION shows me handing him a twenty dollar bill. He proceeds to talk for over THIRTY MINUTES offering convoluted math to justify NOT GIVING ME A FULL REFUND. He called me IGNORANT several times ASKED ME TO LEAVE HIS STORE THREE SEPARATE TIMES HOWEVER HE REFUSED TO CALL THE POLICE. GET IT? I told him repeatedly I was entitled to a full refund. Based on his blatant disrespect and arrogance I concluded he must do this on a regular basis. After he realized I was NOT going to just walk away, he decided I would in fact receive an additional $6.08 because I REFUSED TO BE OUTRIGHT ROBBED WHICH I WAS ANYWAY BECAUSE HE REFUSED TO GIVE ME $3.92 which would constitute a full refund. I WAS INSULTED REPEATEDLY AND IGNORED REPEATEDLY IT WAS A VERY HORRIFIC VERY DISRESPECTFUL EXPERIENCE AND TOTALLY UNCALLED FOR AND VERY UNPROFESSIONAL IN THE EXTREME. I may be a disabled veteran but I did NOT DESERVE TO BE TREATED AND TALKED TO LIKE THAT. Consequently I filed a complaint with the Better Business Bureau as well as the District Attorney and Consumer Reports. The ENTIRE TRANSACTION INCLUDING INSULTS AND VOICE RAISING HAS BEEN SEEN BY THE ABOVE AGENCIES. They were appalled and disgusted and rightly so. I just want the $3.92 that Adam withheld from the transaction. When I asked for it He said he was done talking to me and went to assist other customers. The Freedom of Information A CT will make the recorded transaction PUBLIC. My family has had an attorney contact FOUR TELEVISION STATIONS HERE IN CHARLOTTE AND THEY HAVE COPIES OF THE TRANSACTION. I was going to that location BEFORE HE WAS HIRED THERE. NEVER A PROBLEM. To have BLED THE GROUND IN A FOREIGN LAND IN DEFENSE OF THIS COUNTRY ONLY TO BE TREATED LIKE THIS... THE BLANTANT ARROGANCE AND DISRESPECT WAS EGREGIOUS AT BEST. NEVER BEEN TREATED REMOTELY LIKE THIS AT THAT LOCATION. TO HAVE TO TALK FOR OVER 25 MINUTES FOR A REFUND FOR A PROUDUCT I PURCHASED AND RETURNED LESS THAN FOUR MINUTES LATER. Again the reason was because the product contained silicon dioxide. I am of the impression that Adam the manager has made a SMALL UNTAXABLE IMMORAL FORTUNE BASED ON MY INTERACTION WITH HIM TODAY. THAT IS ALL. HAVE A NICE DAY PEOPLE.