GNCReviews of gnc.com

I ordered 2 products on line from GNC, 1 was delivered, in their chatroom I spoke to a rep explained that I only recieved 1 or the 2 items order. She needed a few minutes to confirm, when she came back into the chat she confirmed I was just sent the 1, she needed a few more minutes to see when they could ship me the other product. When she returned she said " I don't have good news, your account has been flagged as a new user, so we will not be issuing a credit nor will we be shipping out the product you paid for. I couldn't believe it, I had to read over the transcript again just to make sure I understand what she was telling me, I paid for the product, they never shipped the product, but I would not be receiving a credit or the product becuase I was "flagged as a new user?" Really GNC? The rep was lovely and she continueed to escalate the issue over the next 40 mintues, but only recieved the same results. I was told they would follow up with me yesterday, they never did. No product, No refund. So I took it a step further, I filed a compliant with the Attorney General, the BBB and Consumer Affairs. I sent them all the transcript of the chatroom so they could see for themselves what GNC was trying to get away with. Thank god I paid with Paypay, once they received the transcript I was refunded with in hours. I am thinking their might be more folks like me out their, and if there are GNC deserves a case action suite to be filed for what they are or have been getting away with.

As we went to store to buy the products but store doesn't had those products, so the store manager order for us, as soon as we received the package one of the bottle has a expiry date of February 2026. When we put to attention of GNC, GNC never refunded the whole amount today is March 4th but still GNC didn't resolve the issue. GNC refuse to give us full refund of 19.99+ tax.

We have used GNC products for years as we have a house full of son's who are athletes. My high school son decided in his business class to reach out to the company and tell them how much he appreciated their brand and business. He was over the moon when the CEO took the time to write him a personal letter back! Top Notch GNC! Thank you!

Never buy any product from GNC, first they give the wrong product and then later they refuse to take it back, sometimes they say that you did not get the product, sometimes something, sometimes something else.

Just Terrible, I will not be a pro member next year. I call customer service every two weeks twice for my problems to never be resolved. I can never trust customer service anymore. And there web never works. It’s just a headache and a pain in my ass.

hi quality good packaging

I've been using their Whey Protein for 15 yrs. Its already very expensive. I can only get the Vanilla Custard flavor in the US, so when we go to our place in Florida I stock up. I went in to pick up a container and I was shocked at the increase in the already overpriced product. They forced me to shop around, I am now using a different product from Sams Club. Its a Vanilla Milkshake flavor with good quality ingredients, high protein servings, great taste and amazing price. "GNC, you have now lost me as a lifetime customer."

I’d give zero stars if I could. In store, they’re great but they rarely have what I need. Always out of stock. That forced me to buy what I needed online. The system changed all the information I input and shipped my product elsewhere. I contacted customer support and was told, oh well, there was nothing they could do, and to order more. Why would I do that? Never shopping here again. They’re scammers. They take your money and ship your products wherever they want. Contacting the BBB next.