GNCReviews of gnc.com

Hi, i placed an order for collagen powder, for which i already paid the amount. Now today, I received a call that the amount got stuck and you will have to pay the amount again and it will be refunded, and i paid again, then they say you go to google pay, click on the pay button and out a code 14568, and your amount will get refunded, which o refused to do for an obvious reason that i would not out code at the place of pay because the amount would get deducted; so basically it was a fraud call; now I want to understand whether ot was from your team or somewhere else, and I paid double amount now because of this, and when can I expect my product to be delivered now?

worst experience with his cs mane complaint karu hai 1 months ho gye gainer order kiya us ka taste itna bekar jase cough srup i don’t recommend ki mt leyna bikul bhi in ka cs us se berkar hai koi bhi relpley nhi bas all time ye hi holtey hai 48 wait karo jase rebooot reply krta hai thik vase hai and itni beakar company hai review bhi delete kr deytea hai apni website se ye

Order product 5/23/25 and paid $19.99 for overnight. It is now 5/29/2025 and still haven't received. The checkout is misleading. it can't be called overnight if it takes over a week to get. USPS say it hasn't received the product to be delivered as of 5/29/2025.

I had high hopes for GNC when I placed an order for $180 worth of supplements as a gift for a friend who had just moved to Nashville, TN. With the discounts I had accumulated, my final out-of-pocket cost was $121—a fair deal at the time. However, what followed was an unfortunate and deeply frustrating experience. The initial shipment never arrived. To their credit, GNC reshipped the order as a courtesy, which I sincerely appreciated. However, when this second shipment also failed to reach its destination, things took a frustrating turn. Despite GNC purchasing insurance for the package, they directed me—the customer—to handle the claim filing. This was surprising and disappointing, as I was not the sender and had no direct involvement in the insurance process. Following their instructions, I turned to USPS, the delivery carrier, and spent days uploading all necessary documentation. After much effort, USPS confirmed I had a valid claim. However, when attempting to submit it, the USPS website repeatedly failed, preventing me from finalizing the claim despite multiple attempts. At this point, I’ve invested over three hours of my workday and nearly a month of waiting, only to be left with no resolution. GNC, instead of taking ownership of the insured shipment they sent, has left me to absorb the financial loss. Not only is my friend still without the intended gift, but I’m also out $121, valuable time, and a lot of frustration. While I recognize GNC’s initial goodwill in reshipping the package, their refusal to take responsibility for the insurance claim has left me feeling abandoned as a customer. I had trusted them to ensure my purchase was secure and properly handled, but that trust has unfortunately been broken. I truly hope GNC re-evaluates its approach to insured shipments, placing more priority on customer resolution rather than pushing unnecessary burdens onto the buyer.

Large variety,very quick in and out. Pro rewards is absolutely worth it. Never had any problems in the 4 years I've been steady buying their products until today. Small mix up but still almost $100 i thought was gone... Alejandro with customer service helped me fix it in just a few messages! Thanks so much! I love this store!

I purchased quite a large order and immediately received the confirmation number. After a week, I checked for a shipping update and saw it was still processing. A week later, it showed the order was still processing, after which I called, and the person who told me it had been cancelled immediately after purchase, and I was never notified. I then attempted to re-order the product numerous times over the next few days and was declined every time despite using different payment methods. I called again and was told my account was frozen due to suspected fraud. He told me I would receive an email within 24 hours notifying me that my account was re-activated. 72 hours later still no email to be found. I began to log in to a different account in an attempt to finally order the products, and have requested 3 password resets, and 20 minutes later have still received nothing. Terrible service, they have officially lost a $100 plus order of business and likely all further purchases.

Almost impossible to get help with these people. I was able to reach someone online named Karen who was completely useless and stopped answering me after our first message. I emailed 3 more times and was ignored until I called the help line. I reached someone over the phone from the help line who noticed I have been trying to get help for 2 weeks and was then ignored by the online customer service rep who replied to me. She said she felt bad and was sorry after I asked how to make formal complaints against their online workers and was refunded my order yesterday. This is the worst supplement company I have ever had the misfortune of ordering from. Don’t do it to yourself.

Horrible customer service experience - ordered 3 cases of an energy drink and received 3 large cases of the complete wrong product in the mail. After contacting customer service and submitting photos of the product I received, I was told that my original order would be immediately shipped with expedited shipping that day. 2+ days later I'm contacted and told that my order had not yet been shipped and that I now have to go ship back all of the incorrect product via FedEx (3 large, heavy boxes) and wait for those items to be received & processed by the return center before their team can confirm the issue and then eventually decide to ship my original product (which I now ordered over 2 weeks ago - making it so that it would take nearly a month to receive my order). Additionally, I was given one return label for 3 boxes of product, so FedEx was unable to accept the other boxes. After waiting on hold for 20+ minutes to retrieve these additional labels so that I could return to FedEx once more for a second shipment, I was told that I still wouldn't be sent my original order until it was all received on their end. After asking if there was anything their team could do to make up for this wildly inconvenient situation, I was offered a $5 gift card for my troubles (which wouldn't even cover shipping had I accepted it). Unacceptable customer service experience as a first time GNC customer which has entirely deterred me from shopping with this company ever again. - Worked with Laura & Sebastian on their customer service team.