GNCReviews of gnc.com

The young kid acts like he runs the shop, completely disrespect

I normally don’t visit locations because it’s convenient to order online but was out of 1 item so I went to the store located at St. Thomas shopping center in Owings Mills MD21117. I entered the store and the person behind the counter never looked up from his phone nor was he wearing anything that resembled a normal GNC shirt, just black sweats. When I found what I needed I asked him about a 10% off coupon I was emailed and he told me he couldn’t see any coupons pertaining to what I was buying and asked for me CC. I always buy my protein at the buy 1 got 1 at 50% off . He told me there was no such thing??? I will not return to that location for anything!

Very expensive to the point of price gouging. Pushy sales associates and they try to sign you up for memberships just to get your information to sell to third parties. Do not give them any business.

wow. I wish I had read reviews before ordering. I placed an order 3/17/26 and as of 4/11/26, it still hasn't been shipped--not even processed!! Of course, I can't get a live person to help and they charged me within minutes of placing the ordersfor the product. This is the WORST on-line company I've ever dealt with.

Look at ratings on your store reviews I have been a gnc customer for over 20 years and the service I received at the stoncrest location in charlotte was totally unacceptable I had to ask for assistance the guy was irritated he had to be there hire better quality of people his name was James

Ordered online. They generated a tracking number to bill PayPal but never shipped. It’s like a scam. Don’t order from them. Unable to contact anyone. It’s been decades since I have been scammed like this.

DO NOT order from GNC online EVER!! Their customer service is atrocious. You can never get through to anyone on chat. When you finally get someone they wait for your chat to time out, while they pretend to resolve your issue and the do not follow up even though they have your phone number and email. I am missing an item from my order. The shipment email and packing slip say it is supposed to be there and it is not. The box had not been tampered with nor damaged. I tried calling and could only reach an automated bot who said they would ship a replacement which was a LIE!!! Only shop IN STORE!!!

If I had seen the reviews of this company before ordering, I would have never placed an order. I was charged twice for a single order — both my gift card and my PayPal account were billed. I did not authorize my PayPal to be charged, and I have not received a refund. This is already unacceptable, but what made it worse was the complete lack of customer support. I sent multiple emails and received no response at all. On top of that, I was later unable to use another gift card, and customer service could not resolve the issue or even explain it properly. This experience shows serious problems with billing, systems, and customer care. I will never shop at GNC again and will choose competitors that actually provide reliable service and proper support. Avoid this "company" if you don’t want to risk billing issues and being ignored.