GNCReviews of gnc.com

Worst customer service ever. The representative just lied on the phone saying that he signs his emails in the previous guy's name because he took over the call. Even though he is the supervisor. They also did not help. It takes them a month to "investigate" before giving you a refund for items that never show up to your front door. They don't call you back to update you, you have to call them. Then you have baby them word by word on what to put in the notes so they don't misconstrue anything and leading the "internal" "team" to making a decision that does you no good. It's all and all, some of the worst customer service from any company I use.

The Roxboro store is horrific. The guy who manages the place or the salesman who ever is is a pain in the ass. I go in to buy a couple hundred dollars worth of supplements so it’s telling you that I should take and shouldn’t take even though I told him that I did not want any help. He stood over my shoulder. I told him to please get away as I did not want him to interact with me. He continued to tell me what I was taking was not the best for me. Who the hell is he? What an inappropriate boob. I’m done with GNC. I left so no $$$$. Moving onto another place. Management should fire this guy.

Customer service department are incompetent. Their customer used my email in error so I get all of her personal details. GNC refuse to remove my email from her account.

I ordered 4 bottles of this product, with 180 tablets in each bottle. Unfortunately, all 4 bottles have an expiration date of 05/2027, which is only a few months away. Since I purchased 4 bottles at once, I expected a much longer expiration date. I like this product, but I’m disappointed with the short shelf life and would not repurchase it from GNC unless I can confirm that I’ll receive a fresher batch.

Don't ever purchase from GNC online. The system is designed to screw you over. I am looking to replace my protein powder which runs out in a few days and decided to purchase through them. Their shipping takes 15-25 business days. What are they mailing items with? Literal snails? Worse than that they have a no cancellation policy. No leniency granted to the consumer even though they take a month to move a product. Trying to get help to cancel the order says it will take 48 Hours before a person will respond. What kind of hostage situation is this purchase?

I placed an order last week, but they failed to send all the products I paid for. When I tried contacting customer support, there was no proper response, and I was repeatedly given misleading information. Really disappointing and unprofessional experience. Be careful and think twice before ordering from them.

Absolutely horrible customer service. While using their website to search for aminos I added them to my cart to see the sale price. I went to log in and upon completion of the login I received a notification that the transaction was completed. I tried to cancel the transaction as 75 dollars was more than I wanted to spend and there was no option. I quickly contacted customer service and they told me there was absolutely no way that they would cancel it and that it was already packed. I told her there was no was as it was literally 2 minutes ago. She said the fulfilment store was too short handed to return it. I told her if that's true then there was no way it was packed and "on the way". She kept giving me the run around until I finally asked for the phone number. I called the store and explained the situation. The employee told me that they had called him but he couldn't understand her so he just hung up. He assured me that he would cancel the order and hung up. He never canceled the order. I was charged 75 dollars and the package is now enrout. I will never order from Gnc again. Absolutely horrendous customer service. No wonder why all the brick and mortar stores are closing. And honestly with Amazon's significantly better customer service its just a matter of time before the online store follows suite.

Azeb was extremely helpful!