Shayla
Does not give refunds
Does not give refunds - will make up fake "evidence" for chargeback requests, even if you cancel 5 min after the email notification that you have been billed. Cancelation procedure makes you go through like 5 pages and then wait on them. Bot has plenty of down time during subscription period. Had to change emulators multiple times. Had to wait days for updates from GNBots. Many weeks of being unable to use their service due to slow fixes. Speaking with their customer support and mentioning multiple times not continuing with services but never was a subscription mentioned. Horrible experience with this company. Billing person is incredibly unprofessional to deal with.
Response from GnBotsJan 7, 2026
Hey there, The subscription is cancelled automatically and instantly after clicking the easy "Cancel Subscription" button found in "My Account". You can also remove your credit card from the Payments Tab, or simply email us to cancel it for you. Any of these ways are accepted and upon cancelling, you will not be charged again. Unfortunately, you did none of these prior to renewal and thus were charged accurately based on the billing agreement you chose. This is why your bank decided your chargeback case in our favor. An email was also sent out 10 days prior to your renewal stating that you would need to cancel if you did not wish to be charged. You can also view My Account > Subscription where it states the renewal period, billing terms and your payment methods. Our Terms of Service are clear and we are very upfront and honest about our policies. If you wish to cancel your subscription, you must do so prior to renewal as we do not issue refunds once the charge has been completed. Thanks