GLSWe provide parcel and freight delivery services in California, Nevada, Arizona, New Mexico, Oregon, Washington, Idaho, and Utah. We deliver to every address in CA, OR, WA, and ID as well as the metropolitan areas of AZ, NV, NM, UT, and CO.
GLS (gls-us.com) has 170 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Shipping & Logistics · Santa Monica, California
Excellent
Shipping & Logistics · Los Angeles, California
Excellent
Shipping & Logistics · Pomona, California
Excellent
Shipping & Logistics · Sacramento, California
Excellent
170 approved reviews, newest moderated first
Steven W.
Just ordered another package from someone and they failed to deliver yet again, after already providing them with the information last time they failed. This is the most high maintenance company and without a doubt the worst customer service imaginable. Theyre also just bad at delivering packages. Avoid them at all costs nothing good comes from their shit services and shit employees
Ksk A.
Even one star is too much. No one comes to deliver and they blame us, saying no one is home so the package went back. I would not recommend this courier service to anyone. I am in an emergency situation I paid extra for over night delivery and they did not deliver anything till now. It's been a week. And everything I mail them, they say its my fault. And they don't even know the spelling of sorry. Shittiest service ever I have seen
Alfredo R.
Never showed up to pick up packages. Was told they don’t know why they never came. Can’t talk to supervisor. Rude people on the phone . Sat home all day for nothing and now again tomorrow.stay away from this company
Gordon
They are all lazy, all drivers, for three days now do not want to take the 20 + boxes. Management is no better, not enforcing them to do the job they are paid for. The other day had one driver to pick up two small boxes and ask a femal to pike up the other box and bring it to his vehical stay away from this company !
Response from GLSMar 25, 2026
Good morning, Gordon. I’m truly sorry for the difficulties you’ve experienced with your pickup — I know how frustrating that can be, and I appreciate you bringing it to our attention. I’d really like to look into what happened so we can make things right and prevent it from happening again. To help us improve the process and ensure a better experience moving forward, could you share a few more details about the issue you encountered? Your feedback genuinely helps us strengthen our service. The request for information will follow. Thank you.
donn T.
Being a subcontractor with this company that guy owns the contract makes to screwed the drivers out of pay because of that’s so total all the packages one stop is considered one delivery and short payment on the paycheck on top of it
Austin O.
Absolutely pathetic! Continues disappointment for this supposedly top rated currier! They are a joke losing packages all the time then delivering them days-weeks after damaged or they say no one was there to sign yet you take the day off work to receive the packages and no one knocked on your house door.
BKSD
I live in an apartment with a mail room open until 8pm on friday. On Friday at 5pm they claimed "DEL ATTEMPTED - RCPNT NOT HOME". Then they returned my packaged. Edit: A couple days after making this review my package was delivered so they are trying.
Response from GLSMar 18, 2026
We’re sorry to hear about your experience—especially given that your building’s mail room was open at the time of the attempted delivery. A “recipient not home” status in a situation like this is not what we expect, particularly when there is an accessible delivery location available. Your feedback highlights a gap in how deliveries to apartment communities are being handled, and that’s something we take seriously. We’d appreciate the opportunity to look into this further and understand exactly what happened with your shipment. Please reach out to our support team with your tracking details so we can review the delivery attempt and help work toward a resolution. Thank you for bringing this to our attention—we’re actively working to improve accuracy and reliability in situations like these.
Nathan N.
Worst experience ever!!! I scheduled my package to arrive between 3-7pm so I can make sure I'm home. 3 days in a row, I get emails stating the delivery attempt failed @ 8:15, 10:25, and 11:24. Well, yeah dumbass!! That's why I scheduled a time slot. Then, 6 different customer service reps. On the 4th day after scheduled, a rep told me my package was out for delivery @ 15:45. At 18:40, I called back, and a new rep told me me package never went out for delivery today. WTF!!! Then, placed me on hold so he could check with dispatch. After 20 min, the rep was unable to get ahold of dispatch. Another WTF!!! So, I guess we'll see if I get it tomorrow?? Not holding my breath!! GLS is the worst shipping Co. EVER!!!
Response from GLSMar 11, 2026
We’re very sorry to hear about your experience and the frustration this situation caused. Missing scheduled delivery windows and receiving conflicting information from customer service is not the level of service we aim to provide. We understand how important it is to be able to rely on a confirmed delivery time, especially when you’ve made arrangements to be home. Your feedback about the delivery attempts, and the scheduled time slot, is concerning and something we take seriously. This is not the experience we want our customers to have. We would appreciate the opportunity to review what happened with your delivery and address the communication issues you encountered with our support team. If you’re open to it, please contact our customer service team with your tracking number so we can investigate further and work toward a resolution. Thank you for bringing this to our attention.