DENNIS G.
Not a Good Experience
Reading through the reviews, my experience with GLS is similar on the last 3 deliveries. I wasn't notified of the expected delivery window; one package was lost and never recovered (Two 6-paks of beer ... you know where that went?); very poor and non-communicative support system, notification of attempted delivery that never happened!
Response from GLSAug 12, 2026
Good afternoon, Dennis, Thank you for taking the time to share details about both your recent and previous delivery experiences. We sincerely apologize for the frustrations and inconvenience these situations have caused. We value your feedback and would appreciate the opportunity to better understand what occurred so we can identify areas for improvement and work toward providing a better experience in the future. I will be reaching out shortly to request some additional information. Once we receive and review the details, a member of our team will contact you directly to discuss our findings and any appropriate next steps. Thank you for bringing these concerns to our attention. We appreciate the opportunity to address them. Thank you, GLS Customer Experience Team