GLSReviews of gls-us.com

Response from GLSMar 18, 2026

We’re very sorry to hear about your experience—this is clearly frustrating, especially when you made an effort to provide delivery instructions and still weren’t able to receive your package. Missed deliveries due to access issues should always be paired with clear communication and an opportunity to resolve them quickly. It’s especially concerning to hear about conflicting information regarding a security code and a “non-existent gate,” as well as the lack of follow-up after your request to leave the package at your doorstep. We understand how inconvenient it is to have a shipment returned to the sender or redirected to a facility far from your location. That’s not the experience we want for our customers.

Response from GLSMar 3, 2026

Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation caused. A delivery that arrives late and is directed to a locker location that is unclear or unfamiliar is understandably concerning. That’s not the experience we want any customer to have. We also regret the confusion caused by conflicting location details and unclear tracking updates. Accurate communication—both in our tracking information and on our website—is essential, and your feedback highlights areas where we need to improve. If you’re willing, we would appreciate the opportunity to look further into your specific delivery and ensure everything has been properly resolved. We value your feedback and are committed to improving the experience we provide.

Response from GLSMar 3, 2026

Thank you for sharing your feedback. We understand how frustrating it is when a shipment doesn’t move as quickly as expected—especially when you’re used to faster transit times. We’re sorry to hear about the delays you’ve experienced at our Kent facility. Packages remaining in a sortation center longer than anticipated is not the standard we aim to deliver, and we recognize how that impacts your confidence in choosing us as a carrier. We work closely with our retail partners, including Tackle Warehouse, to meet agreed transit commitments. Feedback like yours is valuable and helps us focus on the areas that matter most—speed, transparency, and dependable movement through our network. If you’re open to it, we’d welcome the chance to review specific tracking numbers to better understand what occurred and identify any correctable issues. Our goal is to provide a level of service that earns your confidence.

Response from GLSMar 3, 2026

Thank you for taking the time to share your experience. We’re very sorry for the frustration this delay has caused. A package moving back and forth between facilities and arriving a week later than expected is understandably upsetting. That’s not the level of reliability we aim to provide. We would truly appreciate the opportunity to look into your specific tracking details to understand what happened and help move things toward resolution as quickly as possible. Please reach out to our customer experience team with your tracking number so we can assist directly. Your feedback is important, and we are continuously working to improve our network performance and communication to ensure a more consistent delivery experience.

Response from GLSMar 4, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your delivery. We understand how upsetting it is to wait for a package all day only to receive a delivery exception that does not reflect your experience. The “closed road” status is not intended to be used as a default explanation, and we take concerns about inaccurate tracking updates very seriously. What you described does not meet the standard of service we aim to provide. We would appreciate the opportunity to review your shipment in detail, including the scan history and communication with the driver, to better understand what occurred and address any gaps in our process. Please reach out to our Customer Experience team directly with your tracking number so we can investigate further and work toward a resolution. Again, we’re sorry for the experience you had and appreciate you bringing this to our attention.

Response from GLSMar 4, 2026

Thank you for sharing your experience. We sincerely apologize for the repeated delays and the frustration this situation has caused. Multiple missed delivery dates followed by an attempted delivery marked as “closed” when your store was in fact open is not acceptable. We understand how disruptive this is to your business—especially when you operate seven days a week and have staff available to receive shipments. We would appreciate the opportunity to investigate the delivery scans, driver notes, and dispatch call handling associated with your shipment. Please reach out to us directly with your tracking number and business details so we can escalate this with the local operations personnel and work toward a resolution as quickly as possible. We also see that you referenced a prior review, and we regret that this appears to be part of a recurring issue rather than an isolated incident. Your feedback will be shared with both the operations leadership and our customer experience team for follow-up. Thank you for bringing this to our attention.