GLSReviews of gls-us.com

Driver peeled his tires pulling into our driveway, dropped the box onto the ground from about a foot in the air, then peeled out again in the roadway as he left. Maybe he was having a bad day. Well, at least nothing was breakable and I got the package. Better than what some have experience from the reviews.

This has been, by far, the worst courier service I’ve ever dealt with. The driver falsely claimed they couldn’t access a gate, even though there is no gate—just an open entrance. A delivery attempt was made yesterday, and I was then informed a signature was required, which I was not aware of and expected the package to be left at my door. I called to arrange a redelivery between 12–4 PM today, yet the driver attempted delivery at 10:36 AM—well outside the requested window. As a result of this ongoing issue, I had to cancel my plans to go out of town due to the uncertainty of receiving my package. Attempts to resolve this have led nowhere, with only unhelpful, dead-end responses. This situation is extremely frustrating and unacceptable. Avoid using this courier service unless you want to deal with unnecessary frustration and poor service.

Wish I could use a negative number. The company said package left at door. The package was 5.5 miles from the door. On the side of the road. The driver texted a pic of where he left it. By the time we got there package was gone. Later we got a message from a friend saying they found a box with our name on it on the side of the road.

package arrived with box 50% pressured down, they managed to break a metal welding point. that alone has to give em a medal. but wait, there was more: 1. they just couldnt be bothered to deliver, then they placed the package at a package shop in another part of the city. 2. they where already late by a week when the package arrived at that shop.

GLS driver left parcel on the street in front of the gate to the house driveway rather than open the door in the fence next to the gate and bring parcel to front porch as all other deliveries drivers do fortunately I heard car leaving and picked up the parcel rather than let random passerby to pick it from the street for him/herself.

Worst experience ever. The driver stole the package and the shipping company is saying they cannot do anything about it. Very much a scam of a business

4.10.26 Two items ordered are not delivered to my residence as reported by GLS delivery drivers. After I submitted complaints to GLS, I received a phone call from a representative who says the drivers reported both items were delivered, yet no photos are uploaded evidencing delivery was made to my residence! These are items ordered through my Medicare Advantage provider who now contracts with Medline for OTC purchases, and Medline contracts with GLS to deliver these items. Delivery drivers either delivered my items to incorrect residences or stole them!

I have used GLS since before they were GLS (they used to called GSO, Golden State Overnight). They used to be a low cost option for overnight delivery and had convenient dropbox locations with later pick up times (some locations had 7-8pm pickup times). Since about a year or 2 ago, that all changed. 2 dropboxes around my area were removed and the pick up times are all 5pm now. The cost went up by a bit, but not enough for me to switch to UPS or Fedex. I stuck with GLS because I'm a small business owner trying to keep shipping costs down and don't have that many overnight shipping. Lately, though, using GLS has been a nightmare. Their contracted courier is supposed to pick up daily at every dropbox but they do not. They often don't visit the dropbox near my office until 2 or 3 days later, which defeats the purpose of overnight shipping. I would have to contact customer service each time to "open an inquiry" and even then, I don't get an answer until 2 days later. This has happened 4 out of the last 5 times I've shipped with GLS. I'm surprised they are still in business considering Fedex now has flat rate shipping that is very competitive in pricing. As I type this, I have 2 missing packages that I personally dropped off 2 days ago and GLS still cannot give me an answer.