GLS CanadaReviews of gls-canada.com

Third world country business, no professionalism customer service or intelligence going on at this place.

Horrible service! The person on the phone spoke so quietly that I had to ask them to move closer to the phone. (my phone was on SPEAKER so I should have heard them) I explained my situation, and they said, “I’ll put you on hold, it won’t take long.” After waiting 17 minutes, the call was disconnected. Seriously? Now I’ve called back, and I’ve already been waiting another 14 minutes with no help. All I need to know is when my package will arrive—I can’t sit at home all day waiting!

Horrible service, as they keep postponing delivery for various excuses including forgot to load on the truck so we 'll talk next week. 2 Pallets with heat pumps have been sitting in their warehouse nearby for 10 days now and I have no confidence that it will be delivered soon, but again scheduled for tomorrow 11th Aug 2025, but expecting the usual "30 minutes prior to" phone call with yet another excuse.

J'aurais bien mis 0 étoile mais ce n'est pas possible malheureusement. Une fois sur deux, le livreur ne se présente pas pour ses cueillettes cédulées. Cette semaine, j'ai envoyé un colis pour un de mes points de vente, le colis est arrivé dans un état LAMENTABLE malgré les cinq étiquettes FRAGILE sur le paquet. 875$ de marchandise complètement ruinée, la boîte a visiblement été submergée dans l'eau et écrasée, je n'ai jamais vu un colis aussi amoché!

Seulela derniere personne a fait attention à une erreur sur l adresse alors que j ai deja parlé a 3 personnes avant pour un retard de livraison. Invistissez sur votre service client et engagement des livreurs. La gestion de vos operations est mediocre. Si vous voulez gagner la.confiance des entreprises qui font appel à vos services, ameliorez votre gestion. En fin le.client n'a qu'attendre vu que vous etes engagés par son fournisseur.

GLS Canada is the worst shipping and delivery company in the world my package has been delayed 2 days in a row the live tracking is awful and customer service don't answer emails and don't answer phone calls please avoid this company at all cost I also use this company previously before to deliver another package and it was 2 days or more delayed and they didn't answer my phone calls or emails

They are a horrible company to deal with, They loose your items and to get a hold of anyone is impossible, when you finally do get ahold of someone after sitting on hold for a hour, they say they will look into it and have someone contact you but they don’t get back to you. Looking at all the terrible reviews I am shocked that companies still use this courier.

I has a lazy ass driver man. I ordered 5 bags of cat litter because they were on sale and I didn't want to lug it up 3 flight of stairs. Apparently neither did he but that's his job. He asked for my help, it wasn't even that heavy. I can see if it required two people to lift the box but it didn't. I begrudgingly helped.