GlossierReviews of glossier.com

Love love this brand fan shop in Covent Garden

So my reason for 2 stars is I love glossiers aesthetic and they have great customer service when you need help with an order but that's as far as it goes with the good. I was a purchaser of their you perfume for a very very long time and once they became more popular they changed the formula (not for the better) completely watered it down with the smell of rubbing alcohol and RAISED the price for a new horrible product. Glossier for awhile refused to admit to the change though many people mentioned how bad the smell had become. What's even worse is they keep the glowing reviews of the old formula, which were amazing because it was soooo good, to sell the new bad formula. Completely dishonest. They also do not post reviews that are 1 star about the new formula change. Did not post mine or 2 of my family members and I got a run around about how my review may not have been appropriate though it was absolutely fine. Just talked about what I've mentioned here.

Exceptional customer service over email. Replies are quick. I found the website confusing and ordered the wrong colour. I didn’t realise there were the same shades in Tan etc. But they resolved my problem really fast and couldn’t recommend them more

I recently bought a sweatshirt from Glossier. I am a size small in every brand so I ordered an S. When it came it was huge, so I wanted to return it to get an XS. They sent me a very distasteful email saying they can’t do returns and to “pass it along to a friend” instead. This so disrespectful to say as I won’t just throw away an overpriced item just like that. NO WHERE on the product’s page does it say there are no refunds at all. After a lot of searching I found it on an FAQ page. This is false advertising and TERRIBLE customer service. I was a big fan of Glossier for years, never again…

placed an order at the beginning of December, we received the confirmation and track and trace code. reaching the actual delivery date, no parcel had been received and status was still in transit, so mailed to the customer service. Received an answer very quickly and a new order has been please, we are now 17 day further form the actual order date... and now had a mail that the order will be received the soonest within 12-16 days. So no presents for Xmas this year... I will never place an order at Glossier again, however customer service is very helpful and kind. At last the order arrived and all thanks to the best customer service ever.

They're the best customer service I EVER talked to. I don't quite understand the reviews here because my experience was sooo good I came here to tell you about it (it's pretty rare for a brand to deserve a spontaneous positive review). In short: they sent me my order but the parcel is not moving. I'm leaving the US in a few days so I reached out to them because I'll probably never receive it before leaving. They offered to send another one or to give me a refund. I asked for a refund, telling them it's too bad the 30% discount is not available anymore, because I would have run to the store to buy what I ordered in person. They offered me to do my purchases in-store and to send them my receipt so they can refund me of the 30% I had online during Black Friday (and they did today, 7min after I sent my receipt). It's not their fault that the package isn't moving or that I'll be leaving the US soon, but they handled my concern in the best possible way. A huge thank you to Rhonda, Ralita, Natascha and Vasilica, you're the absolute BEST <3

This company is a total scam. They take your money and never ship the products. When you contact customer service they send the same canned emails about not being able to locate the order number, even when the order number is provided. I would stay away from ordering from them.

Not at all happy have been purchasing for years. Spent £155 on perfume and a silver makeup bag for daughters birthday - when it arrived same day I asked for a return only of the silver make up bag as it was not quite what we expected - but customer service said I could not return it and I should have read the returns policy. They suggest my daughter should give it instead to her friends (!) £55 is a lot of money for make up bag, if I had known I could not return a makeup bag I would not have purchased. So buyers beware. This has entirely put me off ever ordering again from Glossier - they should do better.