GlossierReviews of glossier.com

I have purchased a lot of Glossier products over the last several years and re-purchased a good portion of those. Every time I’m around central London I always end up popping in for a top up of something and on the last visit I tried out the Cloud Paint Plush Blush but, as can happen in a busy store, two colours were swapped on the table so when I made the purchase I didn’t realise I had the wrong colour name. The mistake was discovered when I got home so I emailed their customer service (on a Saturday evening) and received a response same day with the issue resolved in 24hrs. I cannot fault Glossier’s customer service either in-store or online and their products are fantastic.

J'adore cette marque, j'ai refait ma coiffeuse avec

From the UK store I contacted Customer Services, Christine replied very quickly and was so lovely! Thank you so much Christine!! Will definitely be buying from Glossier again!

Glossier's 'Cloud Paint' blush in Storm has been my go to blush for years, but the recent change in colour and formula has ruined it for me. It used to be the perfect burnt berry shade, deep and with hints of purple in the browny rose that made my cheeks look naturally flushed. Now it's more of a brick brown shade - which doesn't complement my pale olive skin at all. A quick google search shows that other people have noticed this too, with side by side photos and swatches confirming the change in colour. The change wasn't announced by Glossier, if I had known I wouldn't have bought it - it's a lot of money to spend on something which doesn't suit me! What's worse is that it's less pigmented and disappears in hours, whereas the previous blush would make my cheeks look lovely all day or night. Really disappointed - Glossier should announce when it changes specific shades so that people know what they're buying. Such a shame as it really was the perfect blush!

Bought the brow gel and it didn't even work nearly as well as the one I got randomly on Amazon

Recently purchase the Eyebriw Pencil and Boy Bris Gel from Glossier .Bit Pricey , but absolutely love the way it makes my brow feel and look . It runs smooth and stays put tlll I remove my make up . . Very happy with the purchase .

Their customer service is thoughtful and amazing

Can’t trust their reviews. I have the Glossier You perfume which I love so when in needed new hand cream I decided to buy the You version from Glossier. It was absolutely vile, smelled nothing like the perfume, almost vomit like. I decided to leave a review on the website in case others ended up spending £20 on something that smells awful. Despite me verifying my review as soon as I got the email, my review never made it to their website. I know they publish negative ones but it makes me think they are not publishing all negative ones which skews the rating of the product. Very disappointed and won’t be buying from them again. Unfortunately I’m out £20 because I don’t want my hands to be greasy and smell of vomit.