Jack E.
Terrible Order Fulfillment, Worse Customer Service!
I found what I thought was a great Black Friday (weekend) deal. I have a Glock 42 that has always been hard to rack and disassemble. GlockStore had a sale Metallic Pin & Extended Controls Kit for Glock 42 and a Tungsten Guide Rod for G42. I added a Glock Disassembly Tool and the total was only $99.64. I hate to use my credit card for gun stuff so I got a Visa Gift Card, There was a $5.95 fee, so be it, I ordered the items online with card number and delivery info, on Sat. Nov. 26, 2022. On Mon. Nov. 28 I got two emails “GlockStore Billing error” at 1:10 PM and “*FINAL ATTEMPT* GlockStore: Billing Error” at 1:11 PM; YES ONE MINUTE APART. They were from a D.G. they both said “unfortunately, we are unable to process your order as the 3-digit security code you provided does not match your card and/or the issuing credit card records. I replied with the full info. Then I checked the Visa Card website on the card this was the response : 11/27/2022 Purchase Original Sale -- Pending GLOCK STORE NASHVILLE 47 372106731 US ($99.64) So the Number & Pin didn't match but they already took the money out pending something? The next time I looked at GlockStore my order was canceled. I then got an email stating my order was in fact canceled but no explanation as to why. I called the customer service number and got a very 'make nice guy' W.T. Oh! It wasn't because the Visa number was wrong, they thought my address might be suspect. He wanted a copy of my drivers license with drivers number redacted, then I could reorder my parts. I scanned it redacted all non-pertinent numbers and sent it to him. Still no reply! Please note the original price with shipping was $99.64 to reorder it now is $145.90 a difference of $46.26. Stall tactic to avoid sale price? I could have saved a lot of money if they were competent. I will never buy anything from GlockStore.


