GlockstoreReviews of glockstore.com

I was notified of a MANDATORY recall on the Gen 2 Ultimate Triggers this past July, July 7, 2022 to be exact. I received the RMA info, disassembled the trigger / trigger arm from the lower and sent it in. Note - what if I didn't have the knowledge / tools to do this myself? Another expense from a gunsmith I suppose. The trigger / trigger arm was received by GS Performance on July 19, 2022 After numerous emails with GS Performance, I still do not have the replacement trigger (time of this writing - 09/23/2022 - almost 10 weeks later) All E-Mail correspondence has been with "Brandon". One guy answering all E-Mails for GS? I eventually asked if this could be escalated and received a reply from Brandon stating "So I escalated this directly to our assembly tech lead and the replacement trigger has now been processed. Depending on when shipping gets it, the replacement trigger should go out either today or tomorrow and you will receive a tracking information email once it is about to ship!" That was 09/14/2022. I reached out again this past Tuesday, 09/20/2022, no word back and still no replacement trigger. Typically there would be a reply E-Mail stating that we are overwhelmed with returns blah, blah, blah. Without a sidearm for 2 and a half months. Not happy.

have had little problem with the glockstore, except excessively long wait times on the phone, for years. recently ordered a pyramid trigger for a 42/.380. took weeks to arrive. easy to install but did not work, no trigger reset. numerous phonecalls (plus hours of wait time), resulted in my 3 videos being sent, none were responded to. last phone call resulted in shipping label, so the pyramid was returned for whatever tweaking, exchange, or refund they decide. this entire ordeal has been a huge hassle. am back to the oe trigger, works consistently & reliably. have a lot of money & time invested in a product they claim is tested before shipping. wrote similar review on the glockstore website, but hasn’t been published.

Super long delay on shipping. Also I don't trust anything Lenny Magill has to say. In one of his videos he claims one should never carry with a bullet in the chamber. That goes against what everyone else states. Ask any police officer and they will laugh at Lenny Magill's statement. I will NEVER buy from them again or watch any of his videos and tell everyone to ignore his videos and store.

I asked if a product was in stock and they said yes. Placed the order right then and then get an email saying it is out of stock. Terrible company. So now I have to wait 3-5 days to get my $ back.

Purchased a pyramid trigger kit on 3/31, and I've called them every month asking for a status update on when I'd receive it. Every time I'd get the same answer "It's not being built, and we don't know when it'll be built, and we can cancel the order for you if you want". That's NOT what I wanted, I wanted the stupid trigger kit I ordered, but the last two reps I spoke with literally said "Look it's been almost 5 months, I would just cancel it, I don't think we have any intention of actually fulfilling the order at this point" Thanks for wasting my time, Glock store. I will never purchase another item from them, and you shouldn't either.

Horrible business! Do not shop thru them. Beware! I placed an order on 4/22/2022 for a cerakote on my Glock slide and for sights to be installed. I sent them my slide and they received on 5/3/22. On 5/17, I emailed them as it is extremely hard to get thru to a person on the phone and they confirmed via email that they did receive my slide on 5/3. On 6/7 I emailed them asking for a status and they responded that they were relocating and this caused a delay in all orders. I subsequently contacted them on 6/22, 6/30, 7/8, 7/22, 8/9 and 8/11. I had asked in this email string to just cancel the order and refund me which they refused. Their last email to me on 8/11 stated that they are having a problem with their vendor and have no eta and they would not cancel. Horrible business and horrible customer service. I have been unable to use this firearm for now over three months. STAY AWAY!!

where do I start. From the beginning is always good.. I ordered a tee shirt, which seems to be a simple task.. right? no delivery , no birthday gift! the only answers the company has is that their website is not updated. so what you see, is not what is in stock. so basically what you see is not actual. the transaction was done, they get the money but the product is not available.

Very unresponsive. They wait more than 4 days after the order was placed. They will not ship your order online until you call their CS which will put on hold for more than 30 minutes. Beside I also left them an email regarding my order status. No reply after 5 days later after I made a call. If I didn't call. They probably will never ship the order. Yet, they charge my CC in less than 24 hrs. Really bad online store. Stay away.