I can't fault the drivers but whoever thought a bus could get from Sarajevo via Mostar (already 40 minutes late) to Split by 2115 hrs was smoking something. We're 90 minutes late and just how was it supposed to happen otherwise? Dreamland timetabling. (Edit: In response to the comments about luggage and printing the tickets, our driver was insisting people show him the digital version. So maybe carry both! The flixbus app very clearly states 1€ for luggage, and print OR digital. So book through them I guess.)
EL
Elma
Žalba
Poštovani,
ovaj osvrt pišem nakon tri putovanja s Globtourom od 8. do 12. srpnja, jer smatram da putnici zaslužuju sigurnost, a vi povratnu informaciju.
Prvo putovanje, 8. srpnja na relaciji Dubrovnik – Sarajevo, započelo je kašnjenjem od gotovo sat i pol. Razumijem da na granici može doći do zastoja, međutim po dolasku autobusa svjedočili smo nervozi vozača, neprimjerenom obraćanju putnicima i psovanju stranih državljana zbog karata na mobitelu. Nakon polaska vožnja je bila izrazito brza i nesigurna.
Dana 11. srpnja putovali smo iz Sarajeva u Srebrenicu na obilježavanje godišnjice genocida. Svjesni smo da je toga dana promet iznimno gust i da posao vozača nije nimalo lak. Međutim, ponovno smo imali osjećaj da se vozi prebrzo, uz nagla pretjecanja i ulaske u zavoje. Na povratku sam od straha sjela između sjedala i rukama držala glavu. Uz mene su putovale moja kći i bolesna majka, a cijelo vrijeme osjećali smo strah.
Tijekom putovanja čuli smo razgovor vozača o iznimno napornom rasporedu rada. Ako su ti navodi točni, nije teško razumjeti njihov umor i nezadovoljstvo. Međutim, bez obzira na organizaciju posla, umor vozača nikada ne smije ugroziti sigurnost putnika.
Na povratku 12. srpnja vozila su nas dvojica mlađih vozača. Vozili su smireno i odgovorno te smo napokon imali osjećaj sigurnosti. Nažalost, tijekom vožnje pukla je guma autobusa. Vozilo je nastavilo kliziti još određenu udaljenost, pojavio se gust dim, a putnici su u panici izlazili iz autobusa. Taj trenutak bio je zastrašujući.
Želim posebno zahvaliti vozaču koji je tada upravljao autobusom. Vozio je umjerenom brzinom i sam je rekao da bi posljedice bile mnogo teže da je vozio brže. Vjerujem da je upravo njegova prisebnost spriječila tragediju i na tome sam mu iskreno zahvalna.
Ovu recenziju ne pišem kako bih nekoga vrijeđala ili omalovažavala. Pišem je jer smatram da sigurnost putnika mora biti apsolutni prioritet. Kašnjenja se mogu dogoditi, kvarovi se mogu dogoditi, ali prebrza vožnja, premoreni vozači i osjećaj nesigurnosti ne bi smjeli biti dio putovanja.
Nadam se da ćete ovo shvatiti ozbiljno i poduzeti sve što je potrebno kako se nitko drugi ne bi našao u situaciji kakvu smo mi doživjeli.
GO
Gotravel
Read before booking!!
We have used Globtour twice this week on a long trip. Two very different experiences!
The first time we booked via flixbus. We had to pay the driver 1€ each for our luggage and he didn't even check our ticket. The 1€ charge should be better advertised as we didn't have any cash on us, and to be allowed on the bus we had to run to an ATM just for a euro.
The second time we booked via Omio. The tickets did not say you needed to print them, but luckily another person waiting with us for the bus told us and the lady in the globtour office was nice enough to print them for us. The bus was 2.5 hours late!!! It arrived after we were supposed to be at our destination. The driver then did not accept people's QR codes if they had not printed the tickets (AGAIN- NOTHING TO SAY PRINT) and only let them on the bus if they paid him 15€ cash!
If you use globtour, print your tickets and carry cash 🙄
KV
Kévin S.
Trip was excellent !
I see many critics in evaluations.
But my opinion from the company is different than yours, I am a French travaller who was in Bosnia. I ride on these autocar to go from Mostar to Dubrovnik.
Autocar was really comfortable and air-conditioning was working during the trip.
And I was really impressive that I not encountered any of your bad review during the trip. The driver was cool, not smoking, driving normally and made some breaks during the road.
Be careful for people riding from Mostar, ask their agency point in the main station because the autocar station isn't there but a little farther than the main station.
JB
John B.
Just arrived to Mostar
Just arrived to Mostar. Our guide was waiting for us at the Mostar bus station. The driver, who had been rude to everyone, instead of going into the station, kicked us off the bus on the
main road passing the station. He stopped the traffic and we all had to rush to get our suitcases. Lots of people getting off in Mostar. It’s a high season. Why not going into the bus station that has its purpose. On top of it they hurried us and were so rude. The whole experience was extremely negative. Don’t ruin your holiday! Avoid!
MA
Maak
Crappy service from a crappy company
Crappy service from a crappy company. We never received our tickets via email, got yelled at by the bus driver, paid cash, got charged extra for bags to be put underneath (a total scam and rip off). STILL working to get a refund on the original transaction that was paid for but never recieved via email. Be careful and cautious before booking with them.
I recommend finding another transportation solution.
ST
Space T.
Uzas od kante na tockovima
Uzas od kante na tockovima. Bjeste sto dalje
ML
Madona L.
Experience terrível
Terrible experience. First, when we're talking about a tourist destination, we need at least a basic level of English, and we didn't have that; we didn't understand anything that was being said. The driver was extremely rude to the passengers, the bus was awful, with no air conditioning in 30-degree heat. And the lack of communication between the staff was terrible. We were in a terrible heat; it's not worth the price charged.
