bruce W.
Poor quality, poor quality control, poor customer service
I have ordered glasses on line from other providers in the past without incident. Decided to give Global Eyeglasses a chance and ordered a pair of glasses costing more than $200. My eyeglasses arrived via regular mail after waiting for a couple weeks. However, they were defective, with splotchy coating on each lens. The defect was obvious from a cursory inspection and it was evident that manufacturing was shoddy and that there was no quality control. Their website repeatedly failed to provide an RMA number (required to process a refund) so I called their support line. The person on the support line was disinterested in the problem once I told him I wanted a refund, was unapologetic, and told me he was emailing an RMA number with a return address. The email never arrived and I am still trying to get this processed for refund. If I cannot get closure with this company in the next couple days, I will be on the phone with the credit card company to context the charge. Bottom line: There are plenty of other on-line eyeglass companies that provide a reasonable product and price point. This is not one of them. Way too much hassle to return a defective product. Stay away from Global Eyeglasses!!



