GLOBAL EYEGLASSESReviews of globaleyeglasses.com

I ordered two pairs of glasses on 8/20. I ordered them for an upcoming trip on 9/18. I called the week before I was to leave, because I had not received the glasses. First time I called I was told that the computer system was incorrect and the status in the computer was not correct and that I would receive the glasses before I left for my trip. I was also told that I would receive an e-mail the next day. I called again the following Monday. I was told that the glasses could be delivered before the 18th. I was not given a reason for the delay. I was still concerned about getting the glasses before my trip, so I used to service where you can talk to a representative on the computer. This time I was not told when the glasses would arrive. I wasn't really told very much. I called again on Friday. At this point I realized I would not have the glasses by the 18th. While I was gone the 1 pair of glasses arrived around the 9/24. I called the other day, because I only received one pair. They told me twice that I received one pair already, which is what i already knew. They said the other pair shipped 9/23. I received no e-mail stating they had been shipped. They also told me this time there was something wrong with the lenses and they had to be remade and that is why it has taken so long. I was never told any of this all the times I called. It is now 10/1/12 and I have only received 1 pair of glasses. The other pair has not arrived yet. I am not happy with the amount of time it has taken to complete my order. I think if there was a problem with making the lenses I should have been contacted, so that i would know that it would know it would take longer to receive the items.

I still have not received my glasses that I ordered almost three weeks ago. When I called to check on them the sales person was condescending and unhelpful as to what the delay was. Clearly, global glasses is not yet ready to be a contender in the profitable business of online optical sales. .I'll use your competitor next time as well as recommend that others stay away from Global. If I could have given you "0" stars, I would have done it. Low prices do not justify poor service, nor will it be tolerated.

I have not recived the glasses and disappointed ,did not realize it would take this long. Joe

Let me start out by saying that if I could give less than a one star rating, I would. Five Reasons NOT to buy from Global Eyeglasses: 1. It took FOREVER for the glasses to arrive. In this case, FOREVER means September 4 to September 30. Do not order these expecting them to arrive within 5 to 10 days. 2. Customer service was awful/non-existent. I was growing a bit anxious after two weeks of waiting. I tried calling the customer service line right when their hours of operation started. I was so delighted to find that I was customer #4 and that my questions would be answered in '1 minute!' ...15 minutes later, I had moved up to customer #2 and the wait had somehow increased to '5 minutes.' The entire time, I had been tolerating the same two songs blasting into my room (no way was I going to listen to THAT right into my ear). Finally, when it let me know I was customer #1, it hung up on me. I now understand how Tom Hanks felt when he lost Wilson in Cast Away. 3. 15 days after I ordered the glasses, I received a tracking number. Woohoo! said my brain sarcastically. By that time, I was less excited about receiving my glasses and more surprised that they still communicated with me. Unfortunately, their tracking number was either fake or did not work. I think they send out random numbers to subdue those who would actually riot if they did not get their glasses in time. 4. Once the glasses did arrive, I was not even one bit excited. I had already ordered a pair of glasses from Coastal. They arrived in a few days. I can't even remember how many days it actually took, it was so long ago. If you think of it this way, GE took almost 7 times longer to deliver my glasses than Coastal did! Both cost the same. Anyway, the GE glasses have the same shape as the ones I saw online. However, that is where the line is drawn. They are very floppy and loose and the prescription they stuffed into the frames makes me dizzy when I look down. That might be due to my bitterness at the company though. I am going to have it looked at by an optometrist. 5. The case the glasses came in is of the worst quality. I feel like it could be a McDonald's Kids Meal toy, it's so flimsy. If I had wanted one of those, I'd have expected a meal to come with it. Unfortunately, if you notice the shipping time, that would come moldy and disgusting too. I'm sure that Global Eyeglasses was a fantastic company at some point in their lives, but that part of their lives is not now. I went through so much stress waiting for my pair of glasses to arrive. It felt like I was going through a horrible break-up where the other person refused to give me my things back! Unless you like drama and cheap, plastic-y smelling products, I'd say stay away from Global Eyeglasses.

Rapidly and good product. Very best !!!!

for first time made eyeglasses online very pleasant experience very good execution thank you ortansa nuta

It has been over a month since I placed my order and my order is still incomplete. I ordered my glasses with no problem; the website is very easy. A few days latter I checked back to see what the status was and it was delayed with no explanation on the website account nor did I receive an email so I had to call to find out what was going on (I hate calling!). Apparently they did not get my prescription so I had to send it again. Fine, I sent it. So it took them about 11 days to ship the glasses. When I received the shipment I noticed one pair was missing, so I had to call again. Apparently the payment did not go through because in the time span my bank had cancelled my card due to some kind of fraud attempt from an unknown so they did not have an updated payment method (this was my fault) but they never contacted me to let me know that they had a problem with my payment, so I could've just kept a free pair of glasses but I am honest and wanted my 2nd pair. So I call them again make the payment and now I'm getting my 2nd pair of glasses, over a month later. The products are good, very satisfied in that respect but they seem to be very disorganized and need to improve their follow up on orders and communication.

My purchase of eyeglasses from Global Eyeglasses is a very good one because the quality and appearance of these eyeglasses is the best you can get at a price you cannot match. I would recommend Global to buyers throughout the world.