Jeffrey H.
They promised to refund my money and have not done so.
I had a problem with my order and they agreed to a full refund and promised me a 10% discount on the re-order. Now they have kept all the money from both orders. When I repeatedly complain they acknowledge their mistake and say it is a problem with the billing department and will be corrected. Then another week goes by and nothing happens. This is disgraceful. While I now have received the correct prescription, I cannot recommend a group that has my money, agrees to refund me and then just ignores their promises. I have also had problems with the poor English of the customer service representatives who appear to be writing in a second language. I am at my wit's end and don't know how to get to a reputable employee at the company. I am not a litigious person but I don't like feeling taken advantage of by unscrupulous businesspeople. Note that this has been going on for over six weeks.



