GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJul 4, 2023

Hi Michael we regret to see your concerns expressed in this review and would like to extend our sincere apologies for any inconvenience caused by the delay in the fulfillment and shipping of your order. As we explained in our detailed email communication, our operations were temporarily disrupted due to an unexpected shipping incident and upgrades to our lab facility. During this time, our team's primary focus has been on resolving these issues and getting orders shipped out as quickly as possible. We acknowledge that our communication regarding this delay could have been more prompt, and for this, we are deeply sorry. We would like to inform you that your order was re-shipped from our facility on Thursday, June 29th and is currently making its way through the mail system. The tracking number has been emailed to you for your convenience. Your understanding and patience during this challenging period are greatly appreciated. We want to assure you that we are dedicated to providing a positive experience and that we highly value your business. If you have any further concerns or if there's anything more we can do to assist you, please do not hesitate to let us know.

Response from GlassesPros.comJul 4, 2023

Hi Joe we apologize your clipons aren't working out for you. We just sent you a detailed email to help you with your order. Please reply back at your convenience and we would be more than happy to assist you.

Response from GlassesPros.comJul 4, 2023

Hi Jimmy we're delighted to hear that you found our ordering and checkout process simple and straightforward! At GlassesPros, we aim to make the online shopping experience as seamless as possible for our customers. We appreciate your positive feedback and look forward to serving your eyewear needs in the future. Don't hesitate to reach out if you have any further questions or needs.

Response from GlassesPros.comJul 4, 2023

Hi Landyn thank you so much for taking the time to share your experience with us. We're thrilled to hear that you were satisfied with our service, punctuality, and pricing. At GlassesPros, we believe in delivering high-quality eyewear in a timely manner and at affordable prices. We're so happy to know that we were able to meet your expectations. Your kind words are very much appreciated and we're looking forward to assisting you with your eyewear needs again in the future. Please don't hesitate to reach out if you have any further questions or needs.

Response from GlassesPros.comJul 4, 2023

Hi Kristie we just left you a detailed voice message. We sincerely apologize for the inconvenience caused by our delay in getting back to you. We had encountered a significant issue with our shipping system last week, which required the full attention of our team. The issue has since been resolved. Your order shipped out of our facility on Friday and is moving through the mail system. Please accept our sincere apologies for the delay with your order. If you have any questions at all please let us know.

Response from GlassesPros.comJul 4, 2023

Hi Luis thank you so much for your positive review! We're delighted to hear that you found our pricing to be fair and competitive. At GlassesPros, we strive to provide quality eyewear at an affordable price point because we believe that everyone should have access to great glasses without a high price tag. Your satisfaction is our top priority and it means the world to us to hear that you had a pleasurable purchasing experience. We're grateful for your support and look forward to serving you again in the future!

Response from GlassesPros.comJul 4, 2023

Hi Christina we're thrilled to hear that your experience with us was smooth and successful! We take pride in being able to provide a wide variety of options for our customers, so it's great to know that we had exactly what you were looking for. Your positive feedback is greatly appreciated and encourages us to continue working hard to ensure our customers find their perfect fit. We're always here to help with your eyewear needs and look forward to assisting you again in the future.

Response from GlassesPros.comJul 4, 2023

Hi Giampaolo thank you for your positive review! We're thrilled to hear that you're satisfied with your purchase and our delivery times. At GlassesPros, we're committed to providing high-quality products and efficient service, so it's fantastic to hear that we were able to meet your expectations. Your feedback is extremely valuable to us as we strive to maintain and improve our standards. We're grateful for your support and look forward to serving your eyewear needs in the future.