GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJul 4, 2023

Hi Brittany we are sincerely sorry for the shortcomings you experienced with our customer service. We genuinely regret that you felt ignored and disregarded. That is far from the experience we aim to provide, and we deeply apologize for any frustration this has caused. To resolve the issue, we have processed a refund for your order. Please check your account or contact your bank for confirmation. We understand that this does not completely rectify the situation but we hope it begins to show our commitment to making things right. We have recently faced unexpected challenges due to a shipping incident and upgrades to our lab facility which disrupted our operations. While these were issues outside of our control, we acknowledge that our communication could have been more proactive. We're making strides to improve our processes and ensure a more prompt and comprehensive response in the future. Your understanding and patience during this challenging time is greatly appreciated. We value your business and are fully committed to providing you with a positive experience moving forward. We hope for the opportunity to regain your trust in the future.

Response from GlassesPros.comJul 4, 2023

Hi Samuel thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that you found our service fast and easy to use, and that our wide range of brands and budget options catered to your needs. We take pride in providing fashionable frames that suit all lifestyles, be it business or casual, and we're so glad that you were able to find just the right look! We appreciate your feedback and look forward to serving you again in the future!

Response from GlassesPros.comJul 4, 2023

Hi Ana we can't thank you enough for your heartfelt review! It makes our day to hear that we were able to provide you with the perfect solution for your son's glasses at a reasonable price. We understand the hesitation that comes with online shopping, especially when you've had unfortunate experiences before. That's why we strive to make the process as transparent, reliable, and trustworthy as possible. It's wonderful to hear that the frames arrived on time, were securely packaged, and fitted your son perfectly. Your satisfaction is our priority, and we are thrilled we could meet your expectations. Your willingness to recommend us to other parents is the highest compliment we could receive. Thank you for your trust and support. Please don't hesitate to reach out if you or your son ever need anything else.

Response from GlassesPros.comJul 4, 2023

Hi Perry thank you so much for your positive feedback! We're delighted to hear that you found your shopping experience with us to be straightforward and informative. Our team at GlassesPros strives to create a user-friendly and informative platform, making it easier for customers like you to make informed decisions about your eyewear. Your review serves as confirmation that we're on the right track! Thank you again for your kind words. Should you have any further needs or questions, please don't hesitate to reach out. We're always here to assist you.

Response from GlassesPros.comJul 4, 2023

Hi Kyndell we're truly thrilled to hear of your positive experience with our customer service team! Your satisfaction is our top priority and we're glad to know we could assist in resolving your issue swiftly and satisfactorily. Thank you for taking the time to share your experience. We greatly appreciate your kind words and are glad to have you as a part of the GlassesPros family. Please don't hesitate to reach out if you have any future needs or questions. We're always here to help.

Response from GlassesPros.comJul 4, 2023

Hi Frederick we truly regret the inconvenience and frustration that you're experiencing due to the delay in receiving your frames. Please accept our sincerest apologies for this situation. We recently sent a detailed email explaining that due to an unforeseen shipping incident and upgrades at our lab facility, our operations were temporarily disrupted. This situation significantly impacted our ability to fulfill orders in our usual timely manner. Please know that our team is working tirelessly to resolve these issues and ensure that all outstanding orders, including yours, are shipped out as swiftly as possible. We acknowledge that our communication about this delay should have been more timely and thorough, and we sincerely apologize for any confusion this may have caused. Your patience and understanding during this challenging period are greatly appreciated. Be assured that we are wholly committed to providing a positive experience and meeting the needs of our valued customers like you. Despite the current circumstances, we are dedicated to fulfilling your order and ensuring your satisfaction. Should you have any further concerns or queries, please do not hesitate to reach out to us. We value your business and are keen to resolve any issues you may be experiencing.

Response from GlassesPros.comJul 4, 2023

Hi Nekasa we sent you a few emails but never heard a reply back. Our sincere apologies we were unable to process your order the first time. In the emails we sent we described how we could assist you to place another order. Please reply back at your convenience and we would be more than happy to assist you.

Response from GlassesPros.comJul 4, 2023

Hi Brenda we sincerely apologize for the dissatisfaction expressed in your review. The recent delay in the shipment of your order is not reflective of our typical operations. As communicated in our email, unforeseen circumstances involving an unexpected shipping incident and lab facility upgrades temporarily hindered our operations. Our team has been tirelessly working to rectify these issues and expedite order shipment. We understand that our communication during this delay should have been more immediate and transparent. For any oversight on our part, we sincerely apologize. Your order was successfully re-shipped from our facility on Thursday, June 29th, and is presently in transit. For your tracking convenience, we've sent you an email containing the tracking number. We highly appreciate your patience and understanding during this challenging time. Please rest assured that our commitment to ensuring your satisfaction remains our utmost priority. Should you have any further queries or require additional assistance, kindly reach out to us. We are here to help.