Thomas
No Returns
Though their website advertises “Hassle-Free Returns” of frames as long as you start the RMA process within 5 days of receiving your order, in reality all sales are final because they don’t respond to the return requests and there is no way to contact them. I ordered some frames on May 29, received them on June 4th, decided to return them, and opened a return request on June 6th. And, as of June 24th, I never received any response. When you try to call them during their advertised work hours, you just get a recording telling you to open a customer service ticket on their website, which they don’t respond to. And when you try to email them, you just get an automated response opening another customer service ticket… that they also don’t respond to. The only reason I’m giving them 2 stars is because I actually received what I ordered, but had I known that I wouldn’t be able to return it if I didn’t like it, I would have purchased from someone else. Hopefully, this review will get them to respond. Otherwise, I'll have to open up a PayPal dispute, since the deadline for that is coming up fast.