GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJul 4, 2023

Hi Bryan we truly understand your disappointment and the stress this situation has caused. Please accept our deepest apologies for the delay in fulfilling and shipping your order and for any inconvenience you've experienced trying to connect with us. We acknowledge that our communication and response time should have been more prompt, and for this, we sincerely apologize. We are glad we were able to connect via Messenger and provide an update on your order. As discussed, your order has been shipped out via Expedited shipping to ensure it gets to you as quickly as possible. We deeply regret the disruption in our operations due to an unexpected shipping incident and upgrades to our lab facility, which has temporarily impacted our ability to deliver as per our usual standards. We want to assure you that we've prioritized resolving these issues to get orders out to our valued customers like you. Your patience and understanding during this challenging time are greatly appreciated. We are committed to ensuring you have a positive experience with us, and we are doing everything we can to rectify this situation. If there are any other concerns or questions you have in the meantime, please do not hesitate to reach out to us.

Response from GlassesPros.comJul 4, 2023

Hi Judie we are truly sorry for the delay you're experiencing with your order and we completely understand your frustration. As we've mentioned in our detailed email, we've faced some unexpected challenges due to a shipping incident and upgrades at our lab facility. This has led to some disruptions in our operations and consequently, the delay in the fulfillment and shipping of orders. We've been working hard to navigate through these difficulties and ensure orders are processed as swiftly as possible. We acknowledge that our communication about these delays should have been timelier and we deeply apologize for falling short. Please note that your order is currently queued in our lab, and we are doing our utmost to expedite the process. We deeply appreciate your patience and understanding during these challenging times. We value your business and remain committed to providing you with a positive experience despite these current circumstances. Again, our sincerest apologies for the inconvenience, and we are available should you require further assistance.

Response from GlassesPros.comJul 4, 2023

Hi Dana we are truly sorry to hear about the inconvenience you've faced and we completely understand your frustration. As we have detailed in our email to you, our operations have been temporarily disrupted due to an unexpected shipping incident and upgrades to our lab facility. Our team has been working tirelessly to resolve these issues and to get orders shipped out as swiftly as possible. We do acknowledge that our communication should have been more prompt and for this lapse, we are deeply sorry. Your order was re-shipped from our facility on Thursday, June 29th. As we mentioned in our email we are happy to help you process a refund. Your understanding and patience during this challenging time are greatly appreciated. We want to assure you that we are doing everything we can to ensure you have a positive experience with us, despite the current circumstances.

Response from GlassesPros.comJul 4, 2023

Hi Noel we're so glad to hear that you're pleased with your order and that it fits perfectly! It's our top priority to ensure that each order is accurate and meets our customers' needs, so we're thrilled to know that our efforts to contact you for additional information contributed to a positive experience. Your feedback is immensely appreciated, and we look forward to serving you again in the future!

Response from GlassesPros.comJul 4, 2023

Hi Bridget we understand the frustration expressed in your review, and we're truly sorry for the inconvenience and confusion you've experienced. As mentioned in our detailed email communication, we've recently faced unforeseen disruptions due to a shipping incident and some upgrades in our lab facility. These circumstances have unfortunately led to delays in the fulfillment and shipping of your order. Our team has been working tirelessly to resolve these issues and get all orders dispatched as quickly as possible. We recognize that our communication during this period has fallen short of our usual standards, and for this, we deeply apologize. Your order is indeed completed from our end, however, the shipping updates are lagging due to the said issues. Please know that we value your patience and understanding during these challenging times. We are committed to improving your experience and ensuring it aligns with the service we strive to deliver. We deeply appreciate your business and promise to do everything we can to rectify the situation. If there's anything more we can do to assist you, please do not hesitate to let us know.

Response from GlassesPros.comJul 4, 2023

Hi Steven we genuinely understand and regret the inconvenience caused by the delay in the delivery of your sunglasses. Your experience is far from the high standards we aim to deliver, and for this, we extend our sincerest apologies. As we've explained in our detailed email, we recently faced an unforeseen shipping incident along with some upgrades at our lab facility. This led to a temporary disruption in our processes, which unfortunately affected the timely fulfillment and shipping of your order. We've been making every effort to resolve these issues and expedite the shipment of orders. We acknowledge that our communication regarding these delays should have been more consistent and timely. For the lack of prompt updates, we are deeply sorry. We appreciate your patience and understanding during this challenging period. We want to assure you that we are dedicated to improving your experience and ensuring it aligns with the quality of service we strive to provide. Thank you for your business, and if there's anything more we can do to assist you or improve your experience, please do not hesitate to let us know.

Response from GlassesPros.comJul 4, 2023

Hi Thomas we genuinely regret hearing about your experience and the frustration you're feeling regarding the delay in your order and our response. We sincerely apologize for any inconvenience this has caused you. We acknowledge that our communication regarding these delays should have been more timely and effective. This has been due to an unforeseen shipping incident and necessary upgrades to our lab facility, which temporarily disrupted our operations. We're currently making all possible efforts to resolve these issues and expedite all outstanding orders. Please note, the order number you have mentioned does not seem to correspond to any existing order in our current system. We genuinely want to work with you to resolve this issue and ensure you're completely satisfied with your GlassesPros experience. We kindly ask you to send an email to [email protected] with your order number, or any other relevant details that could help us identify your order. Your patience and understanding during this challenging time are greatly appreciated, and we are dedicated to ensuring that, despite these current circumstances, your overall experience with us is a positive one. Thank you for bringing this to our attention, and we look forward to resolving this issue for you promptly.