GlassesPros.comReviews of glassespros.com

this was an great experience in which my rep helped me every step of the way in placing my order. I would highly recommend Glasses Pros to all my friends and family!

My frames broke while away from home, and I was thrilled to find a pair like them on this site. When I ordered I didn't realize they offered BOGO so I had to use the chat feature to add to my order after it had been placed. Holden, my chat person, immediately helped me with the order and provided excellent customer service. I will do another review once I receive the order. Placing the order was simple and quick.

I ordered two different pair of Costa Sunglasses. Great price. The one pair I received took a couple weeks to arrive, but it showed and I'm in no hurry. The second pair never showed. So I opened a ticket to get some answers. They said it wasn't in production anymore (wrong) and asked for alternates which I provided. They then proceeded to spend about 15 business days on average to respond to each answer I provided to their questions over several months. Finally I asked for a refund which they never processed. 8 months later I had forgotten about the whole thing, but they just reached out again and asked if it's okay to close the ticket. Hah! Yes, never speak to me again. I just bought the glasses I never got straight from Costa and had them in a few days! After the company response below I want to spell it out. Ordered 7/9. 3 weeks later I tried to chat. An hour later no response in the middle of a work day. The phone just rang and range and rang. So I opened a ticket through the web site asking for an update and to cancel the order on 7/30. 8/12 one pair of two arrived. I updated the ticket and asked for the balance to be cancelled and refunded. 8/13 I finally got my first response from them. They let me know the 2nd pair was not available. On 8/13 I responded with hold the cancellation and could I choose an alternate pair and provided them the part number. No response. 8/25 I pinged them again. 9/4 I get a response asking me to confirming the model I requested (a picture was attached). 9/4 I confirm it. 9/30 I ask for an update. 10/5 they change the ticket status to waiting for customer (what?) 10/5 they respond with an update they're cancelling the order and will let me know when it's refunded via email. No email or ticket update ever happened. Today 1/20/21 they close the ticket. Moral of the story is do not buy online from them unless they pick up the phone (I sincerely wish you good luck), you confirm stock with them, and you get a shipping date.

I still have not received my sunglasses I ordered weeks ago no response when inquiring where they are

BOGO great pricing and service.

I was a bit frustrated with the check out because it kept giving me an error when j tried to use my debit card.

The online support staff are friendly and very helpful. The web page had flaws but with the support of staff. i was able to place the order without much hassle.

The colors not available out of stock