Lindsey S.
Customers are in the dark during the return process
I will never use this company again. The only bad part of this process was returning my frames. I only ordered the frames, I did not order any special prescription lenses. It was a quick and simple process to request a return, but it takes up to 30 days or longer to get your money back from your return. After the first 2 weeks (in business days, over 3 weeks) of the return process, I still had not received any response about how my return process was going? I had to reach out to customer support again. Customers are completely in the dark when it comes to returns.
Response from Glasses.comAug 19, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].



