Matthew
Made my glasses without prescription
I placed my order on my phone. During checkout I was trying to check that my prescription was present for the lenses, but it stated at the time that it would ask for my prescription later. After I placed the order it did not ask for my prescription, and it displayed zeros for all of the settings. I immediately reached out in two different methods stating there was no prescription and it needed to be the prescription on my account. The next day I was informed the glasses were already in shipping and I would have to return them.
Response from Glasses.comFeb 19, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]