Glasses.comReviews of glasses.com

I was referred to this website by a friend and I can say it was an easy transaction. I was impressed with the quick delivery.

Hard to navigate site and find certain information

Customer service was exceptional with a handling of my order. The order was expedited and orderly fashion on time

Too nit picky about prescription

I spent last weekend checking out the prices and the items on all the online websites for glasses. Glasses.com had the best designer frames at the best prices during the President's sale and the progressive lens's were even on sale and I got to use online coupons on top of it all! I got 2 pairs of designer glasses and one pair of designer sunglasses for less than one pair at my opthalmology office.

Love my glasses and easy to order.

the customer service after the sale was amazing. I had an issue with the progressive lens and adjusting to the setting. The rep I worked with, I think her name was Tail, was absolutely amazing. she not only addressed my concerns, but found a solution. I will continue to tell everyone I know about his great company and the amazing customer service after the sale

I was shipped the incorrect prescription with my glasses. Rx was correctly loaded on my end and I received a completely different prescription. I went to chat, as recommended and associate that was helping basically said that the burden of fixing this mistake would fall on me. I have to find a printer and print a return label. I have to find a drop off. I have to patiently wait 7-10 days after I do all of this work to return your mistake. When I asked to have a supervisor call me or message me to fix the issue glasses.com made, the chat was abruptly ended on me. After this, I phoned customer service and was being told the same thing until I said that was unacceptable. Finally the associate that was on the phone said that she could make a special “one time” exception and reprocess my order correctly and would send me a physical return label to return the incorrect glasses. It blows my mind that you made the mistake and I’m being punished for it. After this order, I will definitely find an alternative company to do my business with. This could have been a very easy fix without victim blaming me and putting the burden of the mistake on my shoulders. Just unbelievable.