GlassciasReviews of glasscias.com

Response from GlassciasJun 21, 2024

Hi Erik, We're sorry to hear about the delay in receiving your order. Our delivery estimate of 10-18 days is intended to account for unforeseen circumstances like customs clearance and holidays, and any unpredictable delays but we understand your frustration with the extended wait. We apologize for the inconvenience this has caused. Rest assured, we're actively working to improve our shipping process to prevent delays like this in the future. We hope that despite the wait, you'll enjoy using the glasses once they arrive!

Response from GlassciasJun 21, 2024

Hi Ben, We've investigated the issue and confirmed that the glass you received is not what you ordered. The packaging team has mix-up the order, causing this to happen. We sincerely apologize for this oversight and any inconvenience it has caused. We've already sent out the correct wine glass to you. Let us know how is that, your genuine feedback would be greatly appreciated!

Response from GlassciasMar 11, 2024

Hi Alan, we're truly sorry for the delay and the disappointment with your order. We take feedback like this seriously and want to make things right for you. We've actually sent you an email to address your concerns directly. Your experience with us matters most, so please get in touch with us as soon as possible. We're here to ensure you're completely satisfied with your purchase. Looking forward to hearing from you soon!

Response from GlassciasFeb 15, 2024

Hey, thanks a ton for the shoutout! 😊 Super glad to hear you loved the glass and everything was just as expected. We're all about keeping it real and providing the good stuff, unlike some others out there. Your feedback's made our day! Enjoy your glass and hit us up anytime you need more. Cheers! 🎉

Response from GlassciasJan 17, 2024

Thank you so much for your support and recognition of our creations! Our team of talented designers and skilled glassmakers put their hearts into every piece, striving for exceptional quality and uniqueness. Knowing that our work is being compared to big brands is incredibly gratifying. We're delighted to offer products that resonate with your tastes and stand out for their craftsmanship. Thanks again for choosing us and appreciating the artistry behind our collection!

Response from GlassciasJan 17, 2024

Wow, this is fantastic to hear! 😊 We're super happy that Matteo was able to turn your experience around and resolve your issue. Your satisfaction is our top priority, and reviews like yours make our day! Thanks a ton for sharing your experience and giving us a 5-star rating. 🌟

Response from GlassciasDec 27, 2023

Thank you so much for your wonderful words! Hearing that you are enjoying your new glasses truly means the world to us. Thanks once again for choosing us and for being such a fantastic part of our community. Cheers to many more delightful moments with your new glasses!

Response from GlassciasDec 27, 2023

Situations like these are certainly not what we want for any of our customers, and I can understand the frustration and helplessness this has caused. Please rest assured, we are not taking this lightly. I'm personally overseeing the processing of your refund request. Due to the holiday period, our team's response might be a bit slower than usual, but I assure you that we are handling your request as swiftly as we can. Wishing you a joyful and relaxing holiday season!!