GlassciasReviews of glasscias.com

Response from GlassciasApr 22, 2025

Hi Marc, Thank you for giving our glassware a try and for taking the time to share your thoughts. You're absolutely right, the Josephine glass inspired our design, but it’s not a perfect replica. We aimed to create something with a similar silhouette and solid craftsmanship at a more accessible price point. We’re sorry if that wasn’t clearly communicated upfront. That said, we never want you to feel like you lost out. We'll be reaching out directly to see how we can make it up to you, whether it’s compensation or something else that works best for you. Thanks again for the honest feedback. It really helps us improve.

Response from GlassciasJun 21, 2024

Hi Erik, We're sorry to hear about the delay in receiving your order. Our delivery estimate of 10-18 days is intended to account for unforeseen circumstances like customs clearance and holidays, and any unpredictable delays but we understand your frustration with the extended wait. We apologize for the inconvenience this has caused. Rest assured, we're actively working to improve our shipping process to prevent delays like this in the future. We hope that despite the wait, you'll enjoy using the glasses once they arrive!

Response from GlassciasJun 21, 2024

Hi Ben, We've investigated the issue and confirmed that the glass you received is not what you ordered. The packaging team has mix-up the order, causing this to happen. We sincerely apologize for this oversight and any inconvenience it has caused. We've already sent out the correct wine glass to you. Let us know how is that, your genuine feedback would be greatly appreciated!