GiftedTouch.comReviews of giftedtouch.com

Response from GiftedTouch.comOct 26, 2015

As with any ECommerce Business, we also do sometimes do hear concerns about delivery time, and this is something we are constantly working to make improvements on. What we are doing to help with this is working on internal systems with our vendors to streamline the order entry+processing+shipment time. This order was placed on a Friday 10/16 after the end of the business day, at 10:01pm It shipped out from San Diego 4 business days later on Thursday (10/22) Delivery into New York by Fedex Ground will be on Wednesday (10/28) We did discount this customer’s order, and we also shipped the order free of cost too! With those savings considered, the customer got this item at nearly what our cost was! Which is something we're happy to do when we can because we love to make our customers happy, and we know how much this can help a small business out!! We have warehouses around the country, and that’s a factor that varies by product. If their location had happened to be on the West Coast, for this particular item, their delivery time would have been as little as one day. This is also an aspect of our operations that we're constantly making improvements on and adjustments to. By the time most of you read this, the delivery will already have successfully taken place.☺ For some items that we sell at rock bottom prices, and also offer discounts on and also offer free shipping, we hope that our customer’s expectations regarding how quickly their item will come are set keeping in mind the great value proposition that we offer! ☺ For all of you who have made it to the bottom of this response, if you would like a discount coupon for our site, feel free to enter code 998 for a $9.98 discount off your order of any size. We thank you from the bottom of our hearts for taking the time to care about our processes and procedures, and we appreciate your feedback! It helps us to improve the way our company works for you! Thank you!!

Response from GiftedTouch.comSep 30, 2015

We LOVE our customers!!! Thank you Laura for putting your Trust In GiftedTouch.com Whenever there's an issue, give us a moment to help you solve it and we will!! Shipping large freight Items to Alaska can be challenging, but we did see it through, and made sure that the carrier took responsibility for the way they had handled things. And they did! It worked out in the end. We appreciated so much your patience and understanding. In the end, we got to know our customer and her needs better, so it was a win-win all around!! We're here when you need us!! --Team Support, GiftedTouch.com

Response from GiftedTouch.comOct 26, 2015

We sometimes do hear concerns about tracking emails. In this case tracking had been sent, but ended up in customer’s spam folder, which sometimes happens. Luckily the item arrived within 4 business days from the date the order was placed, Tho that spanned a weekend, and so may have seemed longer. We stand behind our products 100%, and we want to know if there’s something we need to take care of! We’re thrilled that the issue was minor. We’ve probably all received item in the mail that have been jostled in shipment but that we can quickly take care of ourselves, much more easily than getting it replaced. And that’s better for the Earth too! That said, if we’d been given the chance and notified at the time, we would have done that without delay. So always, please let us know first ! ☺ For all of you who have made it to the bottom of this response, if you would like a discount coupon for our site, feel free to enter code save4 for a 4% discount off your order of any size. We thank you for taking the time to care about our processes and procedures, and we appreciate your feedback! It helps us to improve our business. Thank you!!