GiftedTouch.comReviews of giftedtouch.com

Ordered gifted touch Exam chair on 5/17/2022: very prompt phone call. friendly and courteous salesman. called at 9 pm to take order: placed 6 exam table combo with three motor bed. Supposed to be deliver after June 1, 2022 as I still have previous tenant in there. they delivered within week time unfortunately in this case early shipment caused previous tenant by accident took 6 x 2= 12 large package with them. once I called previous tenant, they said yes they have it and I had to get two friends and rent a U-Haul to get those box back to my facility. MISSING ITEM: gifted touch supposed to send 6 paper holders with same order, separately delivered: to the date I have not received it. WRONG ITEM: stool combo supposed to be with back rest: all stool came without any backrest. Damaged ITEM: 3 Exam table Cushion were damaged, sent them pictures three separate occasion. Yet to hear response. Called them 4 times as well. I was told Lady name Lydia will call as she is over customer service department: no correspondence yet. one out of six tables base. screw would not go in tried to change around as other table that trick worked. no luck for 1 table. as its not stable: no response yet. many scratches on back side of cushion but no one is going to see that as it is screwed on the base so I have no issue there but indeed many scratches on back side. very friendly and polite staff but every time I talked to them they said we will have someone name lydia call. and I am yet to hear anything. Overall three chairs that did get assembled without any damaged seen is good quality for what I paid for. All I ask is resolution or hear back to see what it is they need me to send them. I have sent them picture of damaged part. DO NOT KNOW what else to do. IF you don't have patience stay away. I hope I am not being too harsh here. If anyone wants to see pictures or set up please email me at (review do not allow me to add my personal email) thank you all and good luck. 6/21/22: 9:14 PM eastern time. I heard back and they explained what was the issue for delayed response. I suggested to do facetime tomorrow so they can see what it is they need to send. I appreciate their prompt response tonight.

So far the chair is working great and is very nice. Shipping went smooth. There are no instructions included to explain about the chair, nor instructions to put together the stool that was ordered. The company has been friendly when contacted.

Took them a couple of phone calls to get it right, They had good intent. Finally got it ordered and await the massage tables arrival. This is the 2nd time we have ordered from them. They are prompt and have good follow through.

I love this company! My only reservation is that when I asked for a quote via online chat, I had to eventually email the company for the quote; which then was extremely prompt. I think they just have a logistics problem with communicating across groups. Great company with solid products that hold up under heavy, continuous use. I would highly recommend them!

I found the website easy to use and specifically liked the helpful staff on the pop up chat. The chat representative was able to match the right equipment to what I was specifically looking for. I was pleasantly surprised to receive a phone call that afternoon from the company owner to finalize the order. Although there was miscommunication regarding the model of treatment furniture I had wanted to order (the correct model was not accurately identified from the information that that the chat representative provided to the owner) the order was quickly placed and delivery was the following week. When the furniture arrived it was not the correct model I wanted, and it was my fault that I didn’t notice that on the invoice. There was good communication with the owner in which the correct treatment table was shipped to me. On the downside, the owner and I split the shipping costs for the correct table to be delivered, as I should have been more diligent with reviewing the invoice sent via email. Although the transaction wasn’t flawless, I felt the miscommunication was resolved. The product itself is wonderful. It is just what I needed for my private practice. The upholstery, mechanical parts and integrity of the piece is very good. Price was within my budget. Would I order this product again? Absolutely.

The trolley is good quality, I have ordered 6 more!!!

Excellent transaction. Website has some confusing links and it is hard or impossible to find pictures of some components. That said, products were exactly as described and delivered as promised

Great bed for what I need for my salon. Only down fall is the cord is extremely short.