GiftedTouch.comReviews of giftedtouch.com

I called the day I received the chair - with issues. I was told I would receive a call back likely that day - it's been a week ago today! I didn't receive a call but I have received an email to fill out this review twice. I guess this is the only customer service this company really cares about. I received the with two 1/2 inch cuts in the bottom part of the seat, the electrical cord had mud caked all over it, I had thought that they didn't send the table paper holder but it ended up coming later in a separate shipment (which nothing stated), the chair came with a small stool (which did not have instructions). Not that it took a genius to put together but it would have been nice to have the instructions. I work in a medical office and have had others ask about the chair but cannot in good conscious recommend this since the company cannot be bothered to call its customers back. Apparently, once they have your money, that's all they care about.

I first contacted Gifted Touch in late August to confirm that they had a table (which they listed on their website as available). The table had been discontinued by Earthlite, but the rep I spoke to assured me this table was in stock. I went back a few days later, and was told yet again that they had this table. I thought about it for a few weeks, then decided to purchase the table I had been told twice was in stock. I place the order (which normally ships about 2 days after payment is received) and on the 3rd day, contacted them to see if my table was shipped. I was told they would check and get back to me. A few hours later that same day, I received a call from the owner saying he was sorry, but they never had this table and they'd forgotten to update their website. Now I understand the part about forgetting to update your website store, but I do not understand how TWO different customer reps could assure me GiftedTouch carried this table EVEN AFTER I told them the model had been discontinued by the manufacturer. The owner tried to fix things by offering me a higher priced lightweight table, but I declined. This company REALLY NEEDS TO TRAIN their customer service reps. They get 2 stars instead of 1 because they did own up to their mistake.

The nail tables themselves were good,a damaged one replaced fairly soon. We received no further correspondence on an issue of totally worthless fans in the vents. Big disappointment.

Screws had fallen out of the dryer and husband had to put it back together. Wish I would have had tracking get also. I had to call to find out when it was coming. ...didn't even get an email saying it was shipped.