Krishnaraj
Ordered a gift to another country
Edit: 20 June 2023 I got my full amount refunded from the company. Special thanks to Yamil who took the main initiative to follow up my case and ensured that i recieved my full amount. He was very supportive unlike other agents with those who i have conversations through WhatsApp which yoeled no results in the past. I would like to remind the that rather athan leaving any issue halfbaked, it should be followed up unto the last and ensure the customer is best satisfied with the company's services. Thanks once again. --------------------------------------------------------- Ordered a gift to another country. Payment made through Xanpay, a third party payment agency. Later had to cancel due to personal reasons. They didn't refund the money. On asking they told that they had already refunded the amount to Xanpay. When contacted Xanpay, they are citing various reasons and haven't paid me. These guys are simply frauds. Don't ever do transactions with them. Look for other genuine online gift services.
Response from Gift Baskets OverseasJun 10, 2023
Dear Krishnaraj, First of all, we are tremendously sorry you have experienced such an incident. As you mention and confirm, this particular process is managed by an external payment processor, a third party we do not have control over. This recent event does not represent our usual refund process which is smooth and does not represent our standard experience; something you for sure are aware of after being our customer for several years. We confirm once again that the mentioned refund was processed from our end and debited from our account. In any case, we totally understood your feelings caused by the negligence of an external party; considering this, in the past weeks we emailed you in order to have a further conversation in the pursuit of reaching a solution to this case. With this in mind, alternative options were proposed to you although we have not received a formal response from your side. We are still ready to work on this further; we kindly invite you to verify your inbox in this regard. Our main is always to work on the satisfaction of our customers.



